Carlton Hotel Dublin Airport Hotel♡

Fantastic Hotel and Staff

10.0

I have stayed here a few times and I highly recommend it in every way. Location is 10/10, rooms 10/10, All the staff from check-in/out to the shuttle bus are so helpful and pleasant. The rooms are also 10/10, so clean and comfortable.

Kept unused late check out fee after I extended my stay

4.0

So I was going to stay one night with a late check out the next day. Instead I extended my stay one more day. I was told that I could get my €30 Euro back that I paid for the late checkout. I was upgraded the first night and was told my upgrade would be continued so no change of room. When I went to get my fee back the manager said they were going to keep it as I’d saved money on an upgrade. Which is crazy. You can’t give someone an upgrade and then keep the money paid for an entirely unrelated unused service that they promised to return if I extended my stay and no longer needed it. I was told I’d have the upgrade AND get my fee back as I was extending my stay. Then the manager tried to get me to name the concierge that told me this, which is BS as he is the one in charge of making this final decision and throwing someone else under the bus for bad management is a coward’s way out. He said I should be happy as I saved €60 on the upgrade - but that’s with their pricing not bookings (which is 40% cheaper) and ignores the fact they kept my late checkout fee for a day I was actually paying to stay in the hotel. I saved nothing and barely broke even with them keeping my fee. I used to love this place as I travel often through Dublin with overnight layovers - but this is sh*t.

First Citizen finance meeting

8.0

Attended a training meeting meeting in the Collinstown Suite at the Carlton Dublin Airport this morning. Nice hotel with plenty of parking and very well maintained facilities. Had a meal here once and it was excellent. The Christmas decorations are lovely.

Don’t check in before 4, but do consider staying there

8.0

This is a nice hotel , convenient to the airport and with good carpeting, water bottles, and a good bed. It felt spacious. The room was a bit cold, so a space heater was provided. Lighting was poor. The shuttle to the airport was not so good. Passengers were expected to load and unload their luggage, which is difficult to impossible for shorter, weaker, and elderly passengers. The first people to run to the van monopolize the lower storage area, leaving the top for everyone else. Also, the hotel seemed obsessed with nickel and diming their customers. Despite the high cost of staying there, extra fees were charged for storing luggage briefly or earlier check-ins. The hotel restaurant was very good.

Wonderful!

10.0

Our room was clean and comfortable. Hotel restaurant served good food and had a full bar. We met a young man tending bar who was very friendly & easy to chat with. Friendly front desk staff. Good WiFi. VERY convenient airport shuttle picks you up at the hotel front door & drops you at either Terminal 1 or 2 at Dublin Airport. Driver was very friendly, kind and helpful. We would definitely stay here again!

Great location and very helpful reception staff,

10.0

Good location right beside airport, with free shuttle bus, super place to stay if you have an early flight next day, great breakfast choice, and very reasonable parking charge.