Da Vinci's Hotel Derry♡

Freezing!

4.0

Went for lunch & the bar was absolutely freezing! The place is being renovated but no excuse to be serving food when it's so cold inside!

Da Vinci's cancelled booking hours before due to arrive.

2.0

Booked for Saturday the 7th March for one night in a family room. An email arrived out of the the blue the day before in the late afternoon (Fri 6th) to say the hotel was closed for renovations and wouldn't open till 16th March! Absolutely horrified....no apologetic phone call to explain, just a Friday evening email drop. Scrambled to find another hotel with availability and ended up paying nearly three times the price quoted by Da Vinci's . Beyond angry and absolutely NO chance we'll ever stay here in the future. Beware! If you've important plans....don't be surprised that they'll pull the plug on your booking just a few hours before arrival. Callous and awful "business " practice.

Sad decline of a popular spot

4.0

This was only a drop in to the bar when passing by so I cannot comment on the whole hotel. First thing to note though is that the car park is a death trap!!! Full of huge pot holes and rough surfacing you could either break your ankle or wreck your car in. The bar area was cold and drafty with loud live music in the middle of the day. Although the music was fine the volume pumping out of the speakers above was beyond tolerable if you wanted to have any conversation. Food menu is limited and an error in the order was not rectified in any way by the staff member that took it. I did not want to protest to someone who was bluntly not taking any part in their mistake so I will just not return. This was previously a very popular spot in town but it has clearly lost its vibe. I hope the management can redeem it for the future.

Staff night out.

10.0

I went there on a staff works do and had the best night in a long time!! The food was lovely and the staff were so friendly. I would recommend it. I’d be quite happy to go back and do it all again. Thank you.

Don’t book!!

2.0

Anyone been before for their Santa experience - it was amazing. Really good for the all the family. Faultless until this year. Check in Dinner Santa visit in the grotto for 30mins (best Santa I’ve seen!) Breakfast Leave Great for our SEN son because it was really releaxed. On - 29th August I phoned to make a reservation and spoke to a girl who I won’t name - was told that the are offering it again this year and 3 times I asked ‘same as last year because of how relaxed it is’ and I was told consistently that’s yep it’s ty same. Last year we had to take our food to the room incase my son wouldn’t sit at the restaurant which wasn’t a bother. Shortly after it the elf’s came and took the waines to the grotto. Anyway - after confirming it all I get nothing until yesterday to be told that it’s not the same. And what I have booked was this. Check In Stay Breakfast Carvery See Santa Im not calling her a liar but she’s a barefaced liar that’s not the exact same package. The wee girl that took the booking called me as well as the front desk manager. ‘Unfortunately the only options we have for you is change the date or cancel’ - change the dates why? If the package has been the same from the start as you say then why would I want to change it? They offered a late checkout and Santa meet before we go home - again why would you want to check into the hotel a day before the actual meeting? Someone’s cooked down there - and the word unfortunately is tossed about down there more than the bedding. Attitude rotten. Someone messed up here and it ain’t my fault. Don’t ask to speak to their GM for they are ‘not available’ 🤦 A current insider has advised me on what happened here - fully booked due to Christmas parties so Santa has been cancelled on the Saturday night and moved to Sunday as less ‘families will be about’ Spoke to their events manager and asked why I didn’t get confirmation which I was told you normally get a letter of confirmation and that’s when you could question the booking if you didn’t get it you should of contacted us……if things were supposed to be the same why would I even contact you - let’s all take zero responsibility that your incompetent staff member didn’t provide the correct information and I’ll accept I should of asked for a proof of booking…… Anyway - round and round and round we go. I have ended the thing by cancelling the room. Won’t be back as a guest in the hotel which im sure they will be thrilled about but I will let everyone know that da vincis is a disgrace of a place. I now have to find a way to tell my son who thinks he’s going to the hotel to see Santa that he isn’t going. It’s their fault. It’s too late to book another hotel as I can’t get any availability. Good job Da Vincis. If anyone is planning on heading to da vincis Santa events - think again. They don’t know their arse from their elbow! DISGRACE

Need updated

6.0

Was staying at da'vincis over the Halloween. The food at restaurant was actually really good, and all of us enjoyed. We booked two rooms, one on 2nd floor the other one on 3rd floor. Frankly the one I was stayed was very dated, but clean apart some stains on walls and orange grouting in the shower. The other one was quite new. Overall the hotel looks dated, like nothing was done for years. The carpark its covered in potholes, but its free.