Hartford Marriott Downtown♡

Never will I go back their again.

5.0

I ordered room service. It was in plastic napkins, plastics holder.

− The room felt dated and would benefit from an update, as the furniture appeared quite worn. Given the high price point of $350, I felt the quality of the accommodation did not offer good value for the money.

Not what I expected based on the 5 star reviews here.

6.0

I am surprised that there are so many rave reviews. This hotel certainly doesn't deserve a bad review-but the rave reviews made me think we would have an entirely different experience. The rooms are quite dated, carpeted, old dressers and desks, old fashioned light switches (I haven't seen those in a while!) and the lined shower tray in the shower that gets quite slipper. And the mattress is rock hard. I don't quite know how they could make them that way-no give. The walls are also quite thin-any noise in the hallway feels like it is happening in your room. And it is the kind of place that is filled with people (parties, etc), who aren't really going to concern themselves with your good night's sleep. Lots of laughing, yelling, slamming doors all night. This hotel is also attached to a convention center. Before book, you might want to check what event is being held there. This weekend it was a massive dance competition. So the hotel was completely over run with girls under 12 in costumes and their moms. Obviously, they have every right to be there-but they made the bar unusable. Every seat, every barstool, was taken at lunch time by this crowd, and by the time we returned for a nightcap at 10pm, the bar and bar area was so filthy we decided to skip it. On a positive note, the staff everywhere was fantastic. Friendly, professional and efficient. We enjoyed the restaurant in the hotel for breakfast and when we did find space to have a late lunch at the bar, the food was very good.

Unannounced construction and chemical odors

4.0

Despite being Titanium members, we were given a room and a floor that was totally under construction. The hallway reeked of chemicals. The hallway was covered in grit, paint, and the walls lined with construction machinery. Entryway required a room key to get into hotel WHEN WE ARRIVED, meaning that we couldn't get into the building without reaching security. We eventually changed rooms but the entire building had the smell of chemicals. They clearly should have told people this when booking.