The Sebastian - Vail

Guest review

10.0

The staff was great, the pool and hot tubs also and the hotel in general was ver cozy.

− The bathroom in my room was a little small and the breakfast buffet was underwhelming

A beautiful, comfortable luxury hotel that struggles to maintain the finer details of luxury service.

8.0

The location is fantastic. The rooms are spacious and comfortable, valet staff was awesome and the spa is amazing.

− There were little things that added up to impact our stay: tv didn’t work, ordered Champaign & cheese tray upgrade on delivery that wasn’t delivered, but charged, hot tubs not working one day, crooked blinds in room, shower had two temps-extra hot or freezing cold, lobby coffee was empty two days in a row at 7am. It just seemed the hotel was struggling with attentive staff during a peak busy time.

The Sebastian - best in Vail.

10.0

This is a great property in the village center. Great rooms and apartments. Fabulous staff. This was our 26th year at the Sebastian. We would recommend.

Great service with a good room.

10.0

Have seen a number of reviews about how poor the service was, how the place is looking rundown, and other negative comments. Not our experience! We found the staff to be very helpful. Our stay was in a Plaza King room and it was in great shape. As we were there to ski, my wife and I love the Base Camp and the service provided there. It is so nice to walk over and have your gear right at the base of the gondola and to have warm boots ready for the slopes. This was our second visit to the Sebastian, previously we had a condo. Staying in the hotel side, we had breakfast in the lower level room which would have been a rather pricey additional expense, $25- $30 per person, but was included in our room rate. The desk clerk did mention that breakfast is NOT always included so watch how you book your reservation! If I could knock a 1/2 star off, it would be that their website isn't clear about what's included in your reservation and that some things, like the DVD player, were not in the room as listed on the web page. Sadly, this has not been a great snow year in Colorado in general but the skiing held up and we managed a few days of good turns on the mountain.

Highs and Lows

10.0

Our stay had a mix of positives and disappointments. Unfortunately, breakfast was very slow, and when the food finally arrived, it was cold. The overall setup felt highly disorganized. There were plenty of staff members present, but it didn’t seem like there was clear direction or coordination. The bathroom was quite small, and the room itself felt aged and in need of some updating. That said, the location is fantastic and very convenient. Everyone we encountered was kind and pleasant. What truly stood out, however, was the service team — from the concierge and bell staff to the front desk. And a very special mention to Robert. He took the time to really listen and made us feel important and supported. It wasn’t about the dollars — it was about the warmth. And he truly has it. Thank you to the staff, and especially to Robert, for making a difference in our experience.