Pousada Forte Horta♡

Guest review

9.0

La gentillesse du personnel. L'emplacement exceptionnel

− Toutes les chambres ne donnent pas sur le mont Pico.

Guest review

7.0

Localização e serviço pequeno almoço

− A relação preço / qualidade

A disturbing experience—severe privacy concerns, hygiene issues, and unprofessional staff

2.0

I recently stayed at the Pousada Forte da Horta, and to say it was a disappointment would be a massive understatement. What should have been a historic and relaxing stay felt more like a dodgy, unsettling nightmare. By far the most alarming part of the stay was the room's setup. There were bizarre electrical components positioned directly facing the bathtub. They served absolutely no logical purpose, had no apparent function, and left me with a deeply unsettling feeling that they could easily be hiding a pinhole camera. The entire stay felt like a massive invasion of privacy, and I couldn't relax for a single second in my own room. Because of this, I felt forced to drape towels and other items over these strange fixtures just to protect my family's basic privacy. The unprofessionalism didn't stop there. One morning, I walked outside and saw one of the hotel's breakfast staff members sitting on the bench right in front of the hotel, openly watching pornography on their phone. It was incredibly trashy, highly unprofessional, and set a terrible tone for the entire establishment. As for the property itself, everything felt incredibly old, neglected, and dodgy. The outdoor pool was unusable—completely filthy and covered in pigeon droppings. It was clear that basic maintenance is entirely ignored here. The single saving grace of this hotel was the cleaning staff. The cleaning ladies were genuinely friendly, polite, and did their best with what they had. Unfortunately, their warmth couldn't make up for what was otherwise a deeply uncomfortable, stressful, and poorly run experience. I would strongly advise anyone looking for peace of mind and basic hygiene to steer clear of this place.

Friendly service

10.0

Great range of choices for breakfast with helpful friendly service.

Needs renovation, service below average but some is excellent, some is just unacceptable.

1.0

Room quality is very bad. Service is mixed. 50% excellent, 50% completely unacceptable. Breakfast is actually ok, probably the best part of the stay. We had to cut our stay short - instead of 3 nights stayed just 1 night.

− The rooms overall are outdated and absolutely in need of renovation. The days we stayed they had a festival next to the hotel - I understand it's beyond their control, but they placed us in the room that faces the festival and during those days has no business to host guests.

Great and tasteful dinner

10.0

The restaurant is worthwhile a visit. Its menu contains Azore specials. The food is well prepared. Great are the fish soup, catch of the day, Azore wine choice and the gin menu card. The flammed ananas …. GREAT you can awake me in the middle of the night for another serving!