Cambay Sapphire♡

Unprofessional hotel & haunted land

2.0

We were then taken to show us our alloted room, which to our surprise was in a very terrible condition, the lights were not working, unclean bath tub & centre table, most surprisingly the room *DID NOT HAVE AN INTERCOM TO REACH OUT TO THE RECEPTION OR HOUSE KEEPING STAFF* Which is very ridiculous. Looking at such bad conditions of the hotel we immediately wanted to get out of there ASAP. When asked for a refund we were made to wait for *2 straight hours* & we had to raise our voices to get back our hard earned money. Hadn't we raised our voices our the _Miser_ management had no intention of returning back our money. The hotel is very poorly staffed & the management has literally kept an illiterate watchman as their front desk operator. Please shut your property down as it is now nothing but a haunted land.

Poorly Maintained and Far from a True Resort Experience, Avoid if You Expect Comfort and Quality

2.0

The property is in a state of neglect. We had previously visited this resort back in November 2012 and had a great experience then. Unfortunately, this time, we came with our whole family and it was a huge disappointment. We were among only five guests (with three families being part of our group) in the entire resort during a festive weekend, which says a lot about the current state of their hospitality (if you can even call it a resort). Reception Area: Starting with the reception area, there was neither a fan nor AC, making it uncomfortable from the moment we arrived. Room Quality: We booked executive rooms, but they were in terrible condition—far from what one would expect. Resort Facilities: The so-called resort had nothing noteworthy except an unmaintained swimming pool. Breakfast Service: When we asked about the breakfast included in our package, we were told that since there were so few guests, they wouldn’t offer a full buffet but only made-to-order items. While they did accommodate our breakfast suggestions, the quality was subpar. Restaurant Condition: The restaurant was in such a shabby, old room that it looked like it hadn’t been opened in days. It was uninviting and definitely not a place where you’d want to sit down and eat. If you’re used to a certain standard of quality, do yourself a favor and avoid this place—you’ll just end up wasting your vacation.

Worst Experience and not worthy

2.0

Worst service,the hotel lacks basic services as they don't have proper staff.They don't have proper room service, TV is working as they take four hours to recharge the dish.In the morning I told them to clean my room but after returning back by 7PM room was cleaned and after giving them many reminders regarding the room cleaning they started blaming each other,then linen provided was not clean.I will not visit this property again not will recommend this property to anyone

A place to visit!

10.0

The services here are exceptional and welcoming! Dimpi offered us great services! This was my first time visiting India and it happened to be my first hotel stay in India as well. I’ll definitely recommend this place to anyone interested in visiting this area.

Friendly staff

10.0

Alish and Himanshu were very helpful and friendly.. hospitality is also good and food quality as per price was justified .. while ambiance of the restaurant was really good and every was helpful and kind

Excellent

10.0

We meet himanshu sir ,rakib sir ,and chef Roy,Sachin sir,swarop sir they were very polite and showed us a great welcoming. I'm very much lmpressed with staff service also we have done breakfast over here.The presentation and taste of each and every food was really good and excellent .The rooms were very neat and clean.overall I'm very much impressed.