Hotel Cartagena Plaza♡

Guest review

6.0

El personal muy buen trato, está muy bien ubicado pero .. falta de buena logística.. 2 días con corte de luz, no les funcionó el generador eléctrico y no nos avisaron sino el mismo dia al llegar al hotel... íbamos de congreso y lo habíamos avisado con tiempo, me pareció una falta de respeto para el huésped, aun a sabiendas que habíamos solicitado una suite en el piso 10.

− Cortaron la luz durante 2 dias y su generador eléctrico no funcionó Muy mala experiencia

Guest review

8.0

La comida y el tamaño de la habitación, además de los restaurantes que tiene el hotel.

− La piscina es muy pequeña para la cantidad de personas en el hotel

No muy buena

4.0

La habitación, que ,e tocó primero olía muy mal. El personal se portó muy bien y me la cambiaron.

− Las camas ni la lencería

The hotel and my room smelled like mold and mildew!

4.0

I don’t recommend this hotel at all! I had to be relocated to a different room because my room smelled like mold and mildew. In fact, every time I entered the hotel, I smelled mold and mildew. The room that I was moved to had water stains coming from the AC unit. I didn’t feel safe in the hotel. I was afraid that it would crumble any day due to water leaks. Exoticca provided the hotel as part of my vacation package to Colombia. My safe didn’t work and my AC remote didn’t work because the batteries had to be replaced. No big deal but you would think that they would check to make sure everything worked before moving someone into the room. Watching TV was a nightmare because the network wasn’t connecting. When it did connect, the connection was very slow. The shower door didn’t close and there was a slow drain in the bathroom. However, it appeared that the Housekeeper fixed it the following day. The hotel and the rooms are worn and outdated. The food was decent, but I only had the breakfast buffet. The discotheque was fun, but would’ve been nicer if the DJ had stuck around and accepted special requests. The staff were all very friendly and accommodating, especially since I spoke little Spanish and they spoke little English. I did like that the hotel was across the street from the beach, but I never had time to go there. And good luck crossing the street with traffic not willing to stop for pedestrians! I wasn’t happy that the hotel didn’t allow me to have an outside massage Therapist provide a massage to me later in the evening, because their spa closes at 8 PM. After being on all day tours every day, it would’ve been nice to have been able to get a massage in my room later at night. The only way I could do that was if I had agreed to pay for an extra person spending the night at the hotel which I obviously didn’t need and that wasn’t gonna happen. So I had to hire a massage therapist and go to their establishments during my stay.

Very good!!

8.0

We arrive from Canada 🇨🇦. AIR CANADA all inclusive 2 of us first time in Cartagena. The hotel was simple but this is the difference everything was so nice the staff so friendly. These people in Colombia was very nice. Fabian the waiter in buffe was realy nice all them very friendly very bizy hotel in boca Grande. I am Canadian but I move in Canada from Greece 🇬🇷 20 years ago .I thought Greece is no 1 .Now i know Colombia 🇨🇴 is no 2.Better from Mexico and Dominica Republic very organized. The hotel is in good location just dont take all inclusive take only breakfast in the hotel there are so nice restaurants close and very good cheap prices local food.But again hotel plaza was very nice not perfect but i go back for sure.!!!