The Shore Club Wisconsin, an Ascend Collection Hotel♡

Terrible experience

2.0

Don’t go there. The owner does not return calls. I booked a room in February for a room in September they charged my credit card. I cancelled the room in August before the 30 day period that you were required in order to get a refund. When I got my credit card statement I didn’t have a credit from them. So I called was told she would contact the owner to have him credit my card. Never received a credit called several times they don’t answer the phone, left a message never received a call back. We were in the area so went to the hotel to see about getting a refund instead of giving me a refund Amber charged my credit card again. When I looked at my statement I realized what she had done. I called her she told me she was dyslexic. Told me if I didn’t have a credit in 2 weeks contact my credit card company. Gave me the owner Tom Shorts phone number to call about the refund which I called & left him a message. Never received a call back. Very dishonest people.

Stay away

2.0

Stay away. Still have not received refund for an extra night I was charged for directly by property. Booked 2 nights through Choice hotels then was charged a 3rd night by property. After a month of emails, calls and texts there has been no refund. Property dirty, rundown, and poorly owned. No mattress pads, stained beds, no fitted sheets, dirty pool bathrooms, dark hallways. Hot tub is broken and been closed all season. Owners non responsive.

Guest review

2.0

Wish Trip Advisor had negative stars! Made reservations for 2 rooms in February for July 19, 2025, a very busy weekend so we were happy to find lodging. At 11:40 the day of, notified that one room was cancelled. Impossible to find another place that day. No response from Tom Shartt, supposedly the manager (with a 312 are code). Natalia at the front desk was so nice; left at the front desk the busiest weekend of the year with no ability to provide a refund. In fact, no one on the premises could refund. While we were waiting, another guest said her TV or coffee machine did not work. Then I was informed it could take a month for a refund! NEVER patronize this "establishment." Believe all the bad reviews - unbelievable to cancel with hours notice with no explanation whatsoever. We had to cancel dinner reservations and drive home. The rest of the weekend planned couldn't happen because of the Shore Club's unprofessional handling of this situation. Think that money and influence is involved here? I do. Worst experience with a hotel in my life.

Avoid this place

2.0

Stayed last year (AC was out, but they moved us, so not ideal but also not the end of the world). I thought we'd try again this year and made reservations in February. 5 months later, I get a call 6 days before our stay saying our reservation has been canceled due to a "maintenance issue." No clarification was offered on the "maintenance issue" (which I found odd, seeing that this occurred a week before our stay). I've also yet to receive a refund -- I paid for the room in full back in February. Called for clarification on the cancelation and was told I'd get a call back (the person who answered the phone over the weekend had no idea what was going on). Five days later I've yet to get a call back. My $820 weekend went to $1500+ when I had to switch to another hotel in town on short notice. I'd leave zero stars if I could.

Guest review

10.0

Staff was Harding working

Horrible place…

2.0

Service nonexistent. No help at the desk, just a phone number. Unkempt grounds. Only two towels, no hairdryer, no spare toilet paper, unusable soap dispensers, dirty sheets, no mattress pads, flat dirty pillows… no room service or fresh towels available 2nd day. Conversation totally clear from room next to us. Tiki bar was ant infested and food there was questionable. Paid over $600 for 2nights… expected resort type service. Heard from people living nearby that the place is possibly in forclosure or bankruptcy. Totally upset with this being on Hotels.com offering. Would like a refund.