Karma Salford Hall Hotel♡

Be aware this isn’t what it seems

4.0

This is worse than a travel lodge. We have had a four night stay and whilst looking at previous reviews we found the rooms poor and there is clearly a two tier system for existing members and those not signed up. At the time of writing locals have taken over the bars and walking over furniture and preventing gusts from getting any space in the bar. To be frank it’s yobbish behaviour. The rooms have poor facilities. Water is low pressure, no dressing tables or mirrors in the bedroom, bath is a death trap with no mat in the shower nor grab rail. I fell yesterday getting out of the bath and if an elderly person was here I would be worried. Pricing at the bar is inconsistent and needs to be checked. Advertised as a place looking to get residents to sign up for an international chain this simply doesn’t present the right image with kids running g around in an evening, rooms inadequate and facilities very poor. The breakfast is unacceptable and sparse. Speaking to an existing member he advised he wouldn’t join now as the quality has dropped. Avoid this place it is awful.

Can't have a meal without the app!!

2.0

We booked a table for lunch for us and two friends at the Karma Salford Hall. When we arrived the place was practically deserted; we were shown to a table and ordered drinks. When they came we were about to order our food when the server asked us if we had the Subito app. We said no, did we have to? Yes, she said , because we couldn't order without it! I asked if I could just download it, and she said that all of us had to download it! I said this was absolutely ludicrous, and that we were not told when booking that this was a requirement. She said it was a relatively new thing, and they had had a lot of complaints, and even abuse about it! She said we could just pay for the drinks if we didn't want to continue with the app, at which point I said that under the circumstances the drinks should be comped. We said that we would leave and go elsewhere for lunch, at which she said that they would comp the drinks, and that we could just finish our drinks if we wished to. We drank half of them and left. The staff were extremely apologetic, but I wonder how many customers Karma are losing because of this stupid policy? We will never be back!

The staff make all the difference

10.0

We have just returned from a wonderful five-night stay at Karma Salford Hall during the recent warm weather & we left feeling relaxed, refreshed & already looking forward to returning. Before anyone rushes to criticise the lack of air conditioning, it's worth remembering exactly what Salford Hall is. It's a beautiful Grade I listed Tudor building with hundreds of years of history. You simply can't expect it to have all the conveniences of a modern hotel without losing the very character that makes it so special. Instead, embrace the history, enjoy the atmosphere and appreciate what an incredible place it is. What really makes Salford Hall, though, is the people. Lizzie leads a fantastic team who genuinely seem to care about every guest. Sam & Zeki on Reception are always welcoming & helpful, Joe & the other staff behind the bar keeps everything running with a smile, Andi quietly keeps the whole place looking its best & Cheryl at breakfast somehow manages every weird & wonderful request without ever losing her cheerful manner. There are so many other members of the team who deserve a mention too – everyone we met was friendly, professional & eager to help. We ate in the hotel twice (there are at least 3 fantastic pubs within a 5 mile radius) . The barbecue was excellent quality & certainly value for money, while the Sunday roast was simply outstanding. The roast beef was quite possibly some of the best I have ever tasted. As Karma members we also received 25% off our food bill, which made the experience even better value. Could I find the odd niggle? Of course I could. Every hotel has them. But I'd much rather take a glass-half-full approach & judge somewhere on the overall experience rather than searching for faults. For us, Salford Hall isn't just about the building or the food – it's about how the staff make you feel. They turned a five-day break into a memorable holiday & for that they deserve enormous credit. Thank you to everyone at Karma Salford Hall. We'll definitely be back.

Disappointed

6.0

A beautiful old period chalet dating back to 1602 with a lot of history. We booked for 7 days in the main building in a superior double room and had higher expectations to what was being delivered. Good points: - coffee machine with pods and milk sachets provided each day, as well as a glass bottle of tap water. - Continental breakfast provided each day, staff were very friendly and helpful. - nice bedding and fluffy towels and bath robes in the room. - expensive wine £45 bottle in wardrobe and soft drink in the little fridge, but no wine glasses were provided. Wine too expensive in my opinion, £56 wine in dining room also available. BUT …. Basic services were just not being provided. - drain blocked in shower: got fixed. - warm water in shower: NOT in evenings, then even at 7 am hot water was used up, not exactly nice on hot days. - awkward shower doors, no hand rails - no ventilation in the room: ONE tiny window could be opened, admittedly two table top fans were in the wardrobe for use, but we did not use them. - underneath our one and only tiny window (room 11) staff were smoking and tables/ashtrays are positioned. Not ideal! - vacuuming of room: I think once a week only ie not during our stay, or minimal. All in all although it is a beautiful old building in this lovely area in the Cotswolds, I think service could have been better.

Ruby wedding party

10.0

We recently celebrated our ruby wedding anniversary at karma Salford hall and the staff who helped organise everything for us were extremely helpful and efficient. The party was lovely, food was excellent and everyone had a great time. Guests who stayed at the hotel said they had nice rooms and the breakfast was also very good. Would definitely recommend.

Lovely meal

10.0

My family and I had a lovely meal and drinks at the Karma hotel. The food was amazing there, there was a few different menus to choose from my partner had Indian food and I had pizza. My daughter had chicken. We made the most of 50 per cent of drinks during happy hour and used the garden that had toys for children and beautiful seating area. The staff where really helpful and advised me on wines.