Superior Suite Spa Living (ADULTS ONLY)
Sleeps 2 · 47 m² · Queen bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
- Safety deposit box
Hotel Museo Spa Casa Santo Domingo
★★★★★ Tercera Calle Oriente 28 A, Antigua Guatemala, GT
9 guest rating· 2020 reviews
The five stars
Hotel Museo Spa Casa Santo Domingo holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.
Guests score it 9.0/10 across 2020 reviews.
About this hotel
Artistic Rooms and SPA Living Concept
Experience a unique stay in our Hotel-Museum-Spa, where each of the 132 rooms is a work of art itself. Enjoy the special SPA Living concept in 26 rooms, adorned with local artistic masterpieces and intricate weavings. Contact us directly for personalized room requests to make your stay truly exceptional.
Gastronomic Delights at El Refectorio
Indulge in a culinary journey at El Refectorio, where Chef Mario Enrique Campollo crafts elegant international dishes with a Guatemalan twist. Explore the ever-changing weekend specials and don't miss the exquisite Sunday brunch. Immerse yourself in the rich flavors of Guatemala with our weekend buffet of traditional afternoon snacks.
Wellness Oasis and Cultural Exploration
Relax and rejuvenate in our world-class spa facilities, offering a range of treatments to restore balance in body and mind. Unwind in indoor/outdoor areas, pools, jacuzzis, and saunas, or book a room with direct spa access for an intimate experience. Explore the cultural treasures within our hotel, including six museums and two art galleries, providing a glimpse into Guatemala's rich heritage.
Book now to embark on a journey of art, gastronomy, wellness, and culture at our enchanting Hotel-Museum-Spa.
Rooms & rates
Superior Suite, Jetted Tub (All rooms are different)
Sleeps 4 · 2× Double bed
- Air conditioning
- Private bathroom
- Jetted bathtub
- Minibar
- Safety deposit box
Suite Spa Living
Sleeps 2
- Air conditioning
- Private bathroom
- Minibar
- Safety deposit box
- TV
Exclusive Suite, 1 King Bed (All rooms are different)
Sleeps 2 · King bed
- Air conditioning
- Private bathroom
- Minibar
- Safety deposit box
- TV
Standard Spa Living (All rooms are different)
Sleeps 2 · 2× Double bed
- Air conditioning
- Private bathroom
- Minibar
- Safety deposit box
- TV
Suite (All rooms are different)
Sleeps 2 · Double bed
- Air conditioning
- Private bathroom
- Minibar
- Safety deposit box
- TV
Superior Suite, 1 King Bed, Jetted Tub (All rooms are different)
Sleeps 2 · King bed
- Air conditioning
- Private bathroom
- Jetted bathtub
- Minibar
- Safety deposit box
Standard Room, 1 King Bed, Jetted Tub (All rooms are different)
Sleeps 2 · King bed
- Air conditioning
- Private bathroom
- Jetted bathtub
- Minibar
- Safety deposit box
Executive Suite (All rooms are different)
Sleeps 2 · King bed
- Air conditioning
- Private bathroom
- Minibar
- Safety deposit box
- TV
Executive Suite, 1 King Bed (All rooms are different)
Sleeps 2 · King bed
- Air conditioning
- Private bathroom
- Minibar
- Safety deposit box
- TV
Amenities
- Free WiFi
- Outdoor pool
- Swimming pool
- Fitness/spa locker rooms
- Spa/wellness center
- Spa/wellness center services
- Sauna
- Hot spring bath
- Fitness facilities
- Free Parking
- Accessible parking
- Breakfast in the room
- Breakfast takeaway containers
- Restaurant
Show all 94 amenities
- Bar
- Barber/beauty shop
- Air conditioning
- Pets allowed
- Sun loungers or beach chairs
- 24-hour front desk
- Tour desk
- Business center
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Airport shuttle (additional charge)
- Access to health care professionals
- Allergy-free room
- ATM/cash machine on site
- Beauty Services
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Chapel/shrine
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Contactless check-in/check-out
- Currency exchange
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Dry cleaning
- Express check-in/check-out
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Garden
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hair Salon Services
- Hand sanitizer in guest room and key areas
- Hot tub/Jacuzzi
- Invoice provided
- Ironing service
- Key access
- Kid meals
- Kid-friendly buffet
- Laundry
- Laundry washed per local authority guidelines
- Lockers
- Luggage storage
- Manicure
- Massage services
- Meeting/banquet facilities
- Open-air bath
- Outdoor furniture
- Pedicure
- Physical distancing in dining areas
- Physical distancing rules followed
- Process in place to check health of guests
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shared stationery like menus, pens are removed
- Shuttle service
- Smoke alarms
- Solarium
- Special diet menus - on request
- Staff adhere to local safety protocols
- Steam room
- Sun terrace
- Sun umbrellas
- Temporary art galleries
- Terrace
- Toilet with grab rails
- Walking tours
- Wheelchair accessible
- Wine/champagne
Location
Tercera Calle Oriente 28 A, Antigua Guatemala, GT
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say92020 reviews
+ Beautiful design and location+ Exceptional service and amenities− Issues with room readiness− Problems with door locks
Cleanliness8.5
Service9.4
Location9.5
Room Quality7.9
Amenities9.4
Value for Money8.4
Guest review
1.0− We booked a suite at Casa Santo Domingo for our wedding weekend, and many of our guests stayed there as well. While the property is beautiful, the way we were treated completely overshadowed it. One of the main reasons we chose this hotel was to take getting-ready photos with our wedding party on the property before the ceremony. On the morning of our wedding, a few groomsmen came to our suite to finish getting ready. Within minutes, security arrived and told everyone except me they had to leave, forcing several of them to finish getting dressed in the hotel’s common areas. When our photographer arrived, they were denied entry because they had not been “cleared” to photograph on the property. We were never informed of this policy beforehand, despite booking the hotel specifically for this purpose. It completely ruined our getting-ready photos. To make matters worse, we were later told we would lose our security deposit because security had been called to our room, the very situation they created. Casa Santo Domingo may be a beautiful property, but the guest experience was incredibly disappointing. If you’re planning a wedding or special occasion, I would strongly recommend looking elsewhere. There are plenty of hotels in Antigua that provide much better hospitality and value.
Experiencia inigualable
9.0Las instalaciones son una maravilla.
− El personal podria ser mas amable.
El mejor hotel de Guatemala
10.0Si tienen la oportunidad de quedarse vale totalmente la pena el hotel, las instalaciones impecables, el personal muy atento, servicio 24 horas. El museo es grande, la piscinas muy buenas. Cuenta con transporte al restaurante EL Tenedor, allá también es muy bonito y un lugar para recorrer. Recomendable ir a la tienda de chocolates.
− El precio de la comida es alto, se entiende por el servicio del hotel.
Guest review
9.0Atencion del personal
− La cama un poco dura
Apesar de tudo, hotel incrível
9.0Decoração do hotel valorizando sua história como convento, quarto espaçoso e confortável, amenities oferecidos são muito bons, excelente café-da-manhã.
− Recepção - o local onde é feito o check in fica distante da entrada principal do hotel e na nossa chegada ninguém nos recebeu ou orientou para onde deveríamos ir. Além disso, são rígidos quanto ao horário de check in (15:00h), incapazes de liberar o quarto meia hora antes, o que achei meio desnecessário considerando o perfil do hotel. Atendimento / Concierge - Antes da chegada tentei contato com o hotel mandando mensagem aqui pelo booking e não obtive resposta. No site não localizei número de whatsapp. Concierge aparentemente não existe ou não funciona.
Excelente
10.0Instalaicones de hotel
− Todo estuvo bien
Hotels of Earth · questions
- Is Hotel Museo Spa Casa Santo Domingo really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
The Sofa bed and the crib have an extra fee.
Temporary we offer private transportation from the airport to the Hotel and viceversa with and extra charge.
At check in, Client must open credit with the Hotel. Most credit cards are accepted. This credit is independent
A deposit may be required at the property.
›Parking
Free private parking is possible on site (reservation is not needed).
›Internet
WiFi is available in public areas and is free of charge.
›Pets
Pets are allowed. Charges may be applicable.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for US$8 per person per night when using an available cot.
People 3 years old and over stay for US$40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.