Pagoda Suite
Sleeps 2 · Queen bed
The unit has 1 bed.
Pan Pacific Suzhou
★★★★★ No.259 Xinshi Road, Suzhou, CN
9 guest rating· 1514 reviews
The five stars
Pan Pacific Suzhou holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.
Guests score it 9.0/10 across 1514 reviews.
About this hotel
Luxurious Oriental Oasis
Exquisite Accommodations : Immerse yourself in traditional Chinese décor surrounded by tranquil Oriental gardens. Each room at Pan Pacific Suzhou is equipped with modern amenities for a comfortable stay.
Relaxation and Recreation : Take a dip in one of the two swimming pools, unwind with a spa massage, or keep fit at the fitness centre. Explore the city with ease using the hotel's convenient ticket service and day trip arrangements.
Culinary Delights : Indulge in a variety of cuisines at the three upscale restaurants, including authentic Chinese dishes and a noodle restaurant. Start your day with a delicious buffet breakfast to fuel your adventures.
Experience luxury and convenience at Pan Pacific Suzhou - book your stay now for an unforgettable getaway!
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Rooms & rates
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Premier Balcony King
Sleeps 3 · 36 m² · Extra-large double bed (Super-king size)
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
- Shower
Guests will have a special experience as this double room features a hot tub. The spacious double room offers air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Premier Balcony Twin
Sleeps 3 · 36 m² · 2× Twin bed
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
- Shower
This twin room's special feature is the hot tub. The twin room provides air conditioning, soundproof walls, a balcony with garden views, as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds. Extra beds are not allowed in this room.
Family Suite
Sleeps 3 · 64 m² · Twin bed, Queen bed
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
- Kitchenette
The hot tub is the standout feature of this suite. The spacious suite has 1 bedroom and 2 bathrooms with a walk-in shower and free toiletries. The kitchen features kitchenware, a microwave and an electric kettle. The suite features air conditioning, soundproof walls, a dining area, a wardrobe, as well as a TV with satellite channels. The unit has 2 beds.
Family Two Bedrooms
Sleeps 6 · 64 m² · 2× Queen bed
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
- Kitchenette
This quadruple room features a hot tub. The spacious quadruple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The quadruple room's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. The quadruple room offers a TV with satellite channels, a wardrobe, a safe deposit box and an electric kettle. The unit offers 2 beds.
Standard Triple Room
Sleeps 3 · 36 m² · Twin bed, Queen bed
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
- Shower
This triple room's special feature is the hot tub. The spacious triple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The triple room offers a wardrobe, a safe deposit box, an electric kettle, as well as a TV with satellite channels. The unit offers 2 beds.
Premier View King
Sleeps 3 · 32 m² · Queen bed
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
- Shower
This double room's special feature is the hot tub. The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The double room offers a wardrobe, a safe deposit box, an electric kettle, a TV with satellite channels, as well as garden views. The unit offers 1 bed.
Family King Room
Sleeps 3 · King bed
- Air conditioning
- Bathrobe
- Free tea bags/instant coffee
- Free WiFi
- Minibar
<p><strong>1 King Bed</strong></p><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 47-inch flat-screen TV with satellite channels</p><p><b>Food & Drink</b> - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, phone, and wardrobe or closet; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Need to Know</b> - No rollaway/extra beds available</p><p>Non-Smoking</p>
Premier King Grande
Sleeps 4 · King bed
- Air conditioning
- Bathrobe
- Free tea bags/instant coffee
- Free WiFi
- Minibar
<p><strong>1 King Bed</strong></p><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 47-inch flat-screen TV with satellite channels</p><p><b>Food & Drink</b> - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, phone, and wardrobe or closet; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p>Non-Smoking</p>
Two Bedroom Executive Suite
Sleeps 6 · 110 m² · Queen bed
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
- Kitchenette
The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.
Amenities
- Free WiFi
- Heated pool
- Indoor pool
- Outdoor pool
- Outdoor pool - seasonal
- Pool with view
- Swimming pool
- Spa/wellness center
- Fitness classes
- Fitness facilities
- Free Parking
- Accessible parking
- Breakfast takeaway containers
- Restaurant
Show all 81 amenities
- Screens / Barriers between staff and guests for safety
- Air conditioning
- Sun loungers or beach chairs
- Mini golf
- 24-hour front desk
- Tour desk
- Business center
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Billiards
- Car hire
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Contactless check-in/check-out
- Daily housekeeping
- Delivered food - securely covered
- Dry cleaning
- Express check-in/check-out
- Face masks for guests available
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Garden
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Indoor play area
- Invoice provided
- Ironing service
- Key card access
- Kid meals
- Kids' club
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Luggage storage
- Meeting/banquet facilities
- Outdoor furniture
- Personal trainer
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Process in place to check health of guests
- Public transport tickets
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Soundproof rooms
- Staff adhere to local safety protocols
- Sun terrace
- Tennis court
- Tennis equipment
- Terrace
- Thermometers for guests provided by property
- Vending machine - drinks
- Vending machine - snacks
- Wine/champagne
Location
No.259 Xinshi Road, Suzhou, CN
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say91514 reviews
+ Friendly staff+ Great location+ Spacious rooms+ Good value for money− Cleanliness could improve− Breakfast does not meet high expectations
Cleanliness8.3
Service9.3
Location9.3
Room Quality8.8
Amenities8.8
Value for Money9.3
Guest review
8.0− Swimming pool full of kids with loud teachers giving them swimming lessons - not the experience you would expect from a 5 star hotel.
We stayed for three nights but wish had more time!
9.0Generous room and nice service. Very good food from different hotel-restaurants. Good facilities for family like the pool and a beautiful garden.
− The pool opens for public which makes it less quiet. The children’s playing room can need an upgrade. It’s too warm for three people to share one big quilt. Better offering three small single quilts.
Hotel bien situé et family friendly
8.0Les chambres étaient très spacieuses et la literie, confortable. Les femmes de chambre étaient adorables et très professionnelles. Les jardins sont magnifiques et la piscine aussi
Guest review
8.0Dårlig udsigt fra mine børns værelse
Traditional Chinese experience
10.0Like a grand lady, the Pan Pacific in Suzhou is a classical hotel for Chinese tradition Suzhou style. Right next to a panoramic view, widespread breakfast options, recognisable brand in suzhou, pan pacific Suzhou checks all the boxes if you like an all in one Suzhou experience. During off peak hours 2-6pm, the restaurants are closed but that’s when the round the corner award-winning noodle store is it. Rooms are comfortable, somewhat dated but it goes with the traditional Chinese style of the hotel. Has 2 pools - one indoor and one outdoors and beautiful gardens and little nooks to amble in.
Wunderbare Lage
9.0Die Lage praktisch direkt am See ist perfekt. Das Personal sehr freundlich und hilfsbereit und ein Frühstück mit allem, war man sich wünschen könnte. Die Zimmer sind sehr grosszügig und Geschmackvoll eingerichtet.
Hotels of Earth · questions
- Is Pan Pacific Suzhou really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Pan Pacific Suzhou Hotel is only separated by one Gate with Panmen Gate Scenic Area.
Guests of the hotel can enter Panmen Gate Scenic Area for free with our hotel room card.
Guests staying at the hotel can enjoy a trip to the national 4A Panmen Gate Scenic Area.
A deposit may be required at the property.
›Internet
WiFi is available in all areas and is free of charge.
›Pets
Pets are not allowed.
›Parking
Free private parking is possible at a location nearby (reservation is not needed).
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for CNY 258 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.