Hampton Inn & Suites Altus♡

Tolerable not great

5.0

It was a room. I’m very in different about it. Bed was comfy.

− The staff was busier in her phone than to help me. My room was dirty. Crumbs on the counter by the microwave. Crickets in the light in the bathroom so you look up and just see dead bugs in the light. Hot Tub was broken. I paid $350 plus dollars for rude staff a room that was tolerably clean and then when I told staff there response was you through a 3rd party so you need to take it up with them

It met our needs, but didn’t excel

7.0

Room was a decent size

− Not enough pillows or blankets for number of guests. Front desk staff didn’t introduce themselves or greet us…I couldn’t tell they were staff…looked like a guest enjoying the entryway. Bugs in the bathroom

Price was too high for the area

8.0

The room was clean and the furniture was nice

− Layout was weird, the TV was in a location where you could only watch it from the bed or couch but not both. There were bugs in the halls, both dead and alive, found drug paraphernalia in the parking lot. The price was not worth what we paid.

Guest review

4.0

The staff was very nice and helpful, smiling and greeting

− The facilities, room was noisy like electrical transformer from an equipment that wasn't inside room, but you feel it through the walls, the air conditioning didn't work and humidity was very high that makes you uncomfortable sticky. The bathtub have mildew in the whole silicone line. The bed seems to be from old whood structure that make noise and you feel yourself In a hammock!! The carpets smelled with humidity and bad odor. The seats from the booths at breakfast area are broken, I dont understand what happened with Hilton Inn at this location!!!! Bad experience, on top of that I paid $380 per the night for an non updated and uncomfortable hotel!!

Guest review

9.0

I travel often to see my mother in Altus. I come from Ft Worth. My sister comes from Amarillo. We both like the facility.

− Pool closed. Staff usually friendly not this time

Should not hold the Hilton title

2.0

This Hampton Inn is the worst one we have ever stayed at. It is dirty and the staff does not care if you are there or not; one of the main reservation desk ladies just sits in the dining room knitting and if you have a question or need to check out, you have to go to her in the dining room because it’s too much for her to work at the desk. We have stayed here several times because it’s the only Hilton close to family that we come see but I think we are finally going to have to go to the Holiday Inn across town because this place is such a dump. The rooms are dirty, the furniture everywhere looks like a cat has slept and clawed at it, there are bugs and mold everywhere and many of the outlets and lamps don’t work. My breakfast this morning started off with lukewarm coffee while sitting in a clawed up chair. We are Hilton diamond elite members and stay at so many different Hilton’s, this one is at the very bottom of the list.