The Jacobean Hotel♡

Guest review

10.0

Hotel is lovely welcoming, staff where very friendly & polite lovely breakfast. Rooms very clean & comfortable.

− Only one thing the dray man moving barrels at 6.15am was very loud outside my window woke me up.

Guest review

8.0

De parkeerplaats voor de deur, vriendelijkheid, de inrichting en hygiëne van de kamer (nr 35)

Reasonable but questioning the small details.

5.0

Large room, comfortable bed.

− The little details. Did not respond to messages sent before arriving. Long-winded and old-fashioned check-in process. Didn’t explain how to lock door which turned out wouldn’t shut on its own, musty smell in room, comically small sink in bathroom despite large shower, poor tea and coffee making facilities. Room too expensive for a facility like this. Breakfast expensive.

Great for work or leisure

10.0

Great location and the rooms were really good. Large room and bed. Facilities were great and the staff were amazing

− N/A

Guest review

7.0

Fab hotel, decent room. Regardless of another guest getting bed bugs, I thought it was a great spot in a great location. I don't normally leave reviews but the receptionist was rude on several occasions. I had two rooms booked. She was rude to my brother when checking in - gave out about me booking both rooms under my name saying "you can't do that". (We work in hotels, yes we can). She proceeded to charge him after I had already paid. When I checked in the following morning, she was rude about my early arrival. I politely asked if it was possible to check in and she said "it's way too early" and that was it. She was dismissive when I asked about the refund for her error charging us twice and blamed Booking.com when it wasn't Booking.com speaking to my brother in such a disrespectful manner. She snapped at me the following morning when my fob wouldn't work. She was rude to 4 of my family members also staying in the Jacobean - 4 rooms booked.. I never leave reviews but I know two of your staff members and they were horrified, yet not surprised, by her cold reception. Irrespective of the fact that my family and I were in Coventry for a funeral, she made things much more difficult being rude to me and my family. We felt like an inconvenience interrupting her from her day. She is cold, rude and is the sole reason why will not be returning when we visit next month. The lady serving breakfast however was so friendly and wonderful when I arrived early and wanted breakfast. The night porter was also lovely. I don't know the rude receptionist's name but my friends who work there said you'll know exactly who I'm talking about. Thanks for a great stay otherwise.

− See above. I've never left a bad review but she was beyond rude during an already incredibly difficult time for our family.

A pleasant economical hotel with friendly staff and good comfort. Only a short drive into the city

8.0

I arrived late and was made to feel very welcome. All facilities described. The fan was most welcome.

− Maybe a bottle of water in the room. It was a very hot night.