Colony Hotel

Worst hotel experience of my life. stay far away!

2.0

I stayed at Grand Colony Hotel Rome for 10 days, and it was honestly the worst experience of my life. The room was dirty, the furniture was old, broken, and looked nothing like the photos online. Every single day there were bugs and insects on the walls and even in the shower. When we complained about a terrible smell in the room, the staff simply told us to “open the window” — which we had already done. The entire place, including the reception area and elevator, had such a strong, disgusting odor that it was hard to even stay in the room or sleep properly. Upon arrival, we also had to pay 7 euros per night in extra charges plus a 50 euro deposit. They are very sneaky and will find any excuse to keep your deposit. We accidentally got a small makeup stain on one towel, and they immediately took the entire deposit without discussion. I have stayed in many hotels before, but I’ve never experienced anything like this. When we tried to talk to the receptionist about it, she was extremely rude and unhelpful. She refused to take responsibility or even try to resolve the issue. We ended up calling the police, and suddenly she started acting innocent and “victimized” herself. Unfortunately, there wasn’t much the police could do since we were leaving that same evening — but if we had stayed longer, we would have filed a formal complaint because this hotel clearly violates basic hospitality standards. I strongly advise everyone to avoid this hotel at all costs. It’s dirty, dishonest, and completely unprofessional. This place should honestly be shut down.

Guest review

6.0

Hotel che risente degli anni ma le camere sono discrete. Il ristorante è meglio di nulla. Il primo hotel che richiede una cauzione a garanzia di eventuali danni.

A HORROR MOVIE

2.0

THIS was by far the worst hotel experience of my life. The conditions were unhygienic, unsafe, and completely misrepresented. • Bedbugs were everywhere, and we found new ones every day. • Furniture and beds were old, broken, stained, and unfit for use. • The sink barely worked, and soap was never replenished. • Air conditioning, advertised as part of the room, was unavailable. • The fitness room, also advertised, was closed. • The room smelled terrible, and cleaning staff only sprayed a generic cleaner that did nothing. • The hotel had a dog and a cat, never disclosed. The dog barked constantly, and the lobby reeked of animals. LIKE WHO HAS A DOG ?? It’s was traumatizing for us guest and probably for the animals as well to stay there. We even contacted local police, who strongly recommended filing a formal complaint due to the severity of the conditions, which could have led to an investigation or closure of the hotel. SO I URGE YOU TO CONTACT THE POLICE OR FILE A COMPLAINT BECAUSE THEY WILL SHUT DOWN THIS NIGHTMAGE. This hotel is a health and safety nightmare. I cannot stress enough: do not stay here. The facilities, hygiene, and service are far below any reasonable standard, and it is completely unacceptable. I REPEAT DO NOT STAY THERE IT WAS LIKE A HORROR MOVIE!!!! FOR YOUR OWN SAKE AND SAFETY DONT GO THERE. I AM TRAUMATIZED FOR LIFE!! PLEASE DONT GO THERE

Guest review

8.0

The hotel is beautiful but in need of some maintenance. The bathroom had some frequent issues with foul odors coming through the drain.

Guest review

4.0

E' stato solo una notte di appoggio, è una costruzione molto vecchia e trascurata.

Guest review

10.0

El personal lo mejor, la atención súper detallistas! Fue mi cumpleaños y me regalaron un hermoso desayuno para festejarlo