Regency Inn Hondo♡

This place is a trap

1.0

I did not like absolutely anything about this property. The photos do not reflect reality at all; they are heavily edited and completely misleading. This place feels like a scam and a trap for customers.

− I arrived at the hotel late at night. I booked this property because it was rated “Good” (7.5) on Booking.com. However, as soon as I arrived, I realized that the photos were completely misleading and did not reflect the reality of the property at all. Do not trust the positive reviews of this place. The room was filthy, with insects and spider webs. The walls were in terrible condition, with white plaster patches all over the worn and damaged paint. Worst of all, the sheets and pillowcases were STAINED and absolutely disgusting. I tried to request a refund through Booking, and obviously there was no agreement with the property, which refused to return my money. I felt insulted and disrespected. This place has no respect for its customers. Avoid this trap. This was the worst hotel experience of my life. Book at your own risk, but I strongly recommend staying somewhere else. This place is terrible, and the way it is presented online is an insult to consumers.

Dirty, unhygienic, and terrible customer service—avoid this place at all costs.

1.0

Absolutely nothing.

− The room was completely dirty, and the worst part was that the bed sheets were visibly stained. It was so unhygienic that I could not bear to stay and checked out after the first night. When I asked the hotel to refund me for the second night that I wouldn't use, they flat-out refused. It is an absolute absurdity and completely disrespectful to charge a customer for a night they didn't use, especially when the early departure was due to their own lack of basic hygiene. I had to book another hotel just to sleep in a clean bed.

Don't stay here!

1.0

We didn't stay here as the hotel was not as expected. The management/Booking.com refunded us the entire amount.

− Everything

Guest review

4.0

Close to several good restaurants. Next to highway and convenience store.

− Ice machine was broke. Told to go to hotel down the street.and use their ice machine. Employee said it would be okay,his friend works there. Graffiti on doors in room. Remote for TV was broke. Door had no second lock on it for customer security. No lamps in room, just an overhead light.

Good overnight stay

8.0

Staff friendly as always, helped me get early check in which is great traveling and having set appointments

− I tried to cancel due to changes that were beyond my control, could not, but that is my own fault non-refundable, I just could not control the changes at the location I was visiting, but it worked out ok.

Good overnight will stay again

8.0

friendly staff & clean