Link Hotel

Guest review

2.0

There was a cockroach in the room and we left in the middle of the night. Was at first denied a refund until we insisted.

Comfortable room, ample space, caring staff

10.0

We stayed for several weeks in an Executive deluxe room. The hotel was very pleasant for an extended visit. The staff are outstanding. I’m disabled, which does create problems. The staff were keen to look after me, and went well beyond what I hope hotel staff will do. They even helped pack my walker for the flight home. The room was spacious. Although I’d prefer a smaller bed, and a larger desk/table alongside it. When my wife and I were sitting together to watch videos on our laptop, it did feel cramped. I love the large window. The room and en suite shower room were very clean, and everything worked, except the usb charging points, which I found very difficult to use, we always bring our own charger. Location is excellent. Tiong Bahru Plaza has a useful supermarket, pharmacy, dentist and doctor. Tiong Bahru Market and food centre is even closer. But note it closes at 9pm, so it’s not suitable for a late evening meal. The hotel is close to Havelock MRT, and there is a good bus service to most parts of Singapore. We especially like the 123 which goes to Sentosa, so much easier (and cheaper) than using the MRT and Sentosa Express. The fridge doesn’t keep drinks as cool as is normal in other fridges. There was some noise from the corridor, people talking loudly well after midnight. It didn’t happen often perhaps once a week, but it’s inconsiderate. This also happened early morning, but that’s less of a problem. Overall we do find this an excellent choice to stay.

Guest review

2.0

Run down

Hotel near F&B and transportation

8.0

Nice hotel with good location near food outlets, transport. Decent room size, comfortable.

Guest review

10.0

The neighborhood of Tiong Bahru is fantastic! offering plenty of local and western food options, convenient cash points and convenience store (7-11). Very close to 2 MRT stations and bus stop across the street. Charming ambience with appealing apartment blocks. Friendly and efficient staff at the hotel. Our only complaint is that the bed was extremely hard and took some getting used to.

“Poor Hospitality at Link Hotel Singapore During Business Visit

2.0

During a recent business visit to Link Hotel Singapore, my experience was notably disappointing. Upon arrival, the receptionist was markedly unfriendly and did not offer even a basic smile—a stark contrast to the welcoming atmosphere expected in such settings. The lack of hospitality did not end there; throughout our visit, it was apparent that the staff lacked essential hospitality skills, which made our interaction both uncomfortable and inefficient. Moreover, the hotel’s lobby did not have a seating area, which significantly inconvenienced us as we had nowhere to sit while waiting for our appointments. The condition of the hotel further detracted from our experience. It was run-down, emitted an unpleasant odor, and clearly suffered from low maintenance. Overall, the poor service and the hotel’s state reflected a lack of attention to guest and business visitor needs. I hope the management will address these issues promptly to improve the experience for future visitors.