Hilton Bangkok Grande Asoke

What a dreadful Hilton!!!

4.0

We spent 3 miserable nights at this dilapidated hotel. We checked in at 14:30 and despite already choosing our room on the 19th floor, it was not ready (nor could they say when it'll be ready), so we were downgraded to a room on the 15th floor - room 1510, which was a twin deluxe room (a Diamond upgrade from the basic room we booked). Heading to the room we were shocked to realize the entire atrium and corridors of the hotel are not air-conditioned. That's right. No air condition in a city hotel in Bangkok! The room itself was old, dilapidated (dirt, torn wallpapers) and moldy (especially in the bathroom). The room featured 2 twin beds with VERY old spring mattresses, a manual a/c controller (again, OLD), a desk and chair, an armchair with a coffee table, a TV, a safe and a minibar. Naturally, there were almost no electric sockets in the room. The view of the room was to nearby buildings. The bathroom was of good size and could be accessed via 2 doors. It featured a tub, a shower with a great water pressure, a sink, a toilet with an old bidet and plenty of mold - in the shower, on the tub curtain and next to the sink. The bathroom amenities were the regular Crabtree&Evelyn dispensers. The room was not light-proof at all! We later realized it is due to crumbling curtains (literally - see photos!). After complaining about this, we were shown another room (an executive one), which had the same issue. The hotel featured a tiny and freezing pool on the 3rd floor, which offers no privacy as it is looking into a nearby apartment building. The Executive lounge on the 24th floor was nicely decorated and was open from the morning until 20:00. It offered a modest afternoon tea and a very modest evening spread. We had a little dinner at the Inblu bar and terrace, which was nice. I've written a separate review about it. Breakfast at the Atelier restaurant, with an extension to the Governor bar for Diamond members - was fantastic and was BY FAR the best feature of the hotel. I've written separate reviews about them. After such a disappointing stay, we cancelled a future stay at the hotel. Bottom line - this is a dreadful Hilton, which shames the brand name. Unless some major renovations are made, Hilton is better off getting rid of this property or rebrand it as a Garden Inn.

The property is attractive and ideally located, but the reception service could be improved. A warmer, friendlier, and m

6.0

Perfect location

− The property itself is lovely and in a very convenient, perfect location. However, one area that could be improved is the reception service. During our stay, we found the reception team to be quite reserved and, at times, not very welcoming or approachable. A warmer greeting, a smile, and a little more friendliness from the reception staff would make a big difference to the overall guest experience. The hotel is otherwise in a great location and has a lot of potential.

Guest review

10.0

地點很好

Guest review

10.0

اقامه ممتعه

− لا بوجد

Guest review

10.0

We arrived one day later than expected, because of a late flight cancellation by our airline. We arrived at the Hilton late at night, and were surprised and delighted to be upgraded to an Executive Lounge Suite. Then the Hilton, without being asked and without being obliged to, amended our booking and refunded us for the night which we didn't stay there. We are very appreciative of this kind gesture. The hotel was very conveniently located, close to the MRT and BTS, and this made travel around the city easy during our stay. Thank you!

Exceptional Service from the Executive Lounge Team

10.0

We had such a lovely experience during our stay on 26 August 2026. We arrived at the hotel and were checking in at around 3:59 pm, just as afternoon tea was about to end. Although our check-in was handled at the front desk rather than in the Executive Lounge, the front desk team kindly called the lounge and asked if they could keep the afternoon tea available for us a little longer. We were genuinely grateful for this thoughtful gesture. At the Executive Lounge, Ball, Impact, Rie, and the entire lounge team were incredibly warm, attentive and welcoming. There were two gentlemen and two ladies taking care of us, and everyone provided excellent service throughout our visit. What impressed me most was how attentive they were. Whenever I finished a drink, someone would come over within a minute to ask if I would like anything else. The service was proactive and attentive without ever feeling intrusive. I ended up trying all the cocktails on the menu, and they were all very good! I also ordered a gin and tonic, which was excellent as well. We really enjoyed spending our time in the lounge. As a Hilton Diamond member, I especially appreciate this level of hospitality and attention to detail. We really enjoyed our stay here and will definitely return. Thank you to the front desk team, Ball, Impact, Rie, and the entire Executive Lounge team for taking such wonderful care of us. ❤️