SpringHill Suites Minneapolis-St. Paul Airport/Mall Of America♡

Guest review

10.0

Perfecto

− Cobro del estacionamiento

Convenient hotel location for MSP airport.

6.0

Convenient location to airport with free shuttle.

− Mold in tub and clogged drain.

Comfortable

9.0

Our bed was comfortable and the room was clean.

− Everything was great no complaints

Good in general, but 2 glaring issues that should be fixed.

6.0

We had two different 1-night stays at the property. The front desk agents we talked to were friendly. The room itself was clean and had a comfortable bed. The breakfast each morning was excellent. However, there were 2 issues we found that people should be aware of. For both rooms we had, the lighting in it was extremely poor. This is due to both the brightness of the bulbs and the placement of them. It made certain sections of the room very dark, even when all of the lights were on. The second issue was parking. They sell "park and fly" options here. What this ends up doing is filling up their lot, so if you arrive late at night, you're lucky if there's even a spot available for your vehicle. We saw this both times we stayed here. They need to sell less of these "park and fly" options to ensure all of their guests have parking.

Disappointed

6.0

I chose this hotel because of its many positive reviews and because I’ve enjoyed staying at SpringHill Suites in other locations. Unfortunately, this stay was disappointing. The front desk area was dark and dreary, and my room had the same dim, uninviting lighting. My biggest disappointment was the bed. The bedding and pillows appeared old and overused, and the thin mattress pad didn’t even cover the mattress completely. The bathroom towels were also very washed out. The complimentary breakfast was disappointing and lacked quality. The one bright spot was the airport shuttle, which was prompt and got me to the airport on time. Unfortunately, that wasn’t enough to make up for an otherwise disappointing stay.

Poor GM customer service

2.0

The hotel room experience and breakfast were great, but the hotel restaurant and bar were inoperable and the biggest problem we had was with the GM, Mariam Wright-Hall. She was extremely rude to our family and refused to schedule an airport shuttle for us so we had to pay out of pocket for an Uber to get to the airport for our flight. I am a loyal Marriott customer with many stays… almost always things are perfect and I have never done a negative review, but I feel this needed to be shared. The GM at this location needs some customer service training.