Homewood Suites by Hilton Carlsbad-North San Diego County♡

CHEAP Quality, Poor Customer Experience.

2.0

Horrible Hotel: Bad Customer Service from all hotel staff, but Paula and three of the housekeepers. If you are on the first floor the cars park with their headlights directly into your window. The windows only open 4 inches on every floor. You can hear the people below you and all around you. All the doors are so heavy you can hear each and every door slam on your floor and below or above you. The breakfast is overly crowded downstairs. You must have a car to go anywhere-- there are no restaurants, or anything in walking distance. They don't call or tell you when you have a package delivered, thus I had an overnight package they had for a week. You will see a ton of Amazon packages behind the front desk, they just ignore them. The staff DESPERATLY needs customer service training. It is owned by a company that thinks saying, "Welcome Back" is enough customer service. The carts to carry your luggage are flimsy, 1/2 size cheap carts that don't help much at all. The refridgerator is 3/4 size. There are air and heats units, the cheap kind in the windows, that are loud! Find a VRBO in Carlsbad instead of this property. You'll be happier.

Guest review

7.0

− The room AC had issues

Relaxing in Carlsbad

10.0

This is our first stay since the renovation. The room was bright, clean, and comfortable. Staff always greeted us. Breakfast was delicious. The staff kept the area clean and the food trays full. Alexis checked me in. She was cheerful and explained all of the amenities. We checked out a few days early as we needed to get home. I apologize for not getting the front desk clerk's name (Saturday 6/27 aound 11:00). She was also helpful in getting my reservation check out changed This Homewood Suites location is absolutely perfect! It is close to retail, the beach and Legoland! You can go to many local restaurants to eat or go to Costco and get items to eat in your room. The kitchenette is just right to heat up items. Thank you for the delightful stay!

Excellent location. Superb staff. Exactly what I was looking for.

10.0

Excellent location. Very nice staff. Superb FREE breakfast. Paula, one of the managers, let me use the hotel's scanner for some important work. Quiet office to take calls. Would definitely stay here again. Special shoutouts to: Alexis, Chris, Betty, Paula, Jadet, and another employee whose name I can't remember (she shared some Twix chocolate bars with me).

Excellent Stay!

10.0

Facilities and hotel stay were great!. Easy check in and out process.

Perfection

10.0

This hotel is hands down the best for a family vacation. The front desk staff was very friendly and made the check in process seamless and efficient. Our room was perfect in every way. It was just what my family needed to enjoy our time in California. Very clean and had all we needed. The location was amazing. Little off the freeway so it’s nice and quiet. Value all over was perfect. The whole hotel felt like home away from home. We will definitely be staying here and no where else. Thank you so much for a great experience and making our vacation that much more special.