WoodSpring Suites Fayetteville I-49♡

We got there thinking it was okay because they didn’t say anything about having to be there by certain time so we were u

1.0

Nothing

− Couldn’t even check in

Guest review

1.0

Sucked not worth the money at all

pitiful

1.0

absolutely nothing

− Absolutely unacceptable experience. We booked this hotel well in advance for a one-night stay and received a confirmation number and PIN proving our reservation was confirmed. To make matters worse, the hotel had already charged our bank account before we arrived. When we got there around 2:43 PM, there was already a line extending through the lobby, with people even waiting outside the door. After finally getting inside, we were forced to stand in line while the employee at the front desk repeatedly complained to guests about being short-staffed and exhausted from working the night before. Instead of focusing on helping customers, she was asking guests to leave positive Yelp reviews for her, writing down her name and the corporate phone number, and telling everyone to call corporate and complain about staffing issues. While waiting, it became obvious that the hotel was in complete disarray. Multiple guests who had already prepaid for their rooms were being told they needed to pay again. Others returned to the front desk complaining that their rooms were dirty, the beds were unmade, or the sheets had not been changed. It was shocking to hear that guests were being placed into rooms that were clearly not ready. After waiting through all of this, I finally reached the counter only to be told that I did not have a reservation—even though I had a confirmation number and the money had already been taken from my account. This was one of the most unprofessional and disorganized hotel experiences I have ever had. There was a complete lack of communication, organization, and customer service from start to finish. No guest should have to deal with long waits, dirty rooms, billing issues, and reservations seemingly disappearing after being confirmed and paid for. I would never recommend this hotel or this hotel chain to anyone. Management needs to take a serious look at how this property is being run and ensure employees are properly trained and supported so guests are treated

Guest review

1.0

Nothing

− Long wait time for check in Key didn't work Got locked out of my room all night bc there wasn't anyone working Roaches and the rooms were dirty

Guest review

1.0

One person working front counter one housekeeper both people overworked the woman Kayla god bless her heart she was amazing and handled the stress like a champ even tho you could tell she was stressed that woman needs a paid vacation

− That those women were left there stressed alone and overbooked