Secrets Aura Cozumel - Adults Only - All Inclusive

Don’t pay attention to the bad reviews.

10.0

Secrets Aura Cozumel is a very nice resort. We were in a preferred room and we had no issues with it. Apparently the non-preferred rooms have been updated and the preferred rooms are about to be closed for a couple of years to be updated as well! So that will be even better! There was a sunscape resort next door that just finished being updated and will now be a dreams preferred section, and that looks very nice, so if they do the same work at secrets it will be an amazing resort! All the restaurants had very good food and service was great! We only had a service issue once, at oceana for breakfast, but that was a crossover day so I feel like there was double the people there right then. The hibachi chef was hilarious and the food was amazing and the views from up there were even better! Salvador, the preferred concierge was great and very accommodating to all of our large groups needs! My absolute favorite person at the resort was our server/bartender at the preferred pool, Miguel. He might be my all time favorite person I’ve met at any vacation resort. He is such a kind person and very helpful and went out of his way for us! We had many good conversations and I even teared up a little bit when we finally had to say goodbye.

Great resort!!

10.0

we had a great vacation with four other couple. we will be back! The staff was extremely friendly. The food is amazing. our room was beautiful! everything was great about the six nights we spent at secrets aura.

The staff at Secrets Aura really make the place like home!

10.0

We came back to Secrets Aura Cozumel for the fifth time over the July 4th holiday and, as usual, had a wonderful time! We didn't get the Preferred Club Ocean View Superior room we requested at check in but Glendy in the Preferred Club check-in office helped us into room 1444 the next day! A beautiful room and even better view! Thank you, Glendy! We were surprised to find the hotel planned two big beach parties with buffet dinners during our stay. On July 4th, a huge celebration of American Independence Day including fireworks and live band. The next night they used the same setup for a Mexico vs. UK soccer game beach watch party, minus the live band. The tacos were wonderful and such a party! We had dinner at Bordeaux twice during our stay and the meals prepared by Chef Jenny and her staff were wonderful! Yuriana took care of us for our first dinner and worked so hard to ensure we a great dinner experience and is so very kind! Our second dinner our old friend Miguel Sanchez served us and again provided the very best high end dinner experience one could ask. Miguel immediately remembered us from our previous visits when had breakfast and lunch at Oceana by the beach which was very nice. William demonstrated his considerable skill while providing us a memorable dessert experience with his fiery preparation of Bananas Foster, so cool! We made new friends during breakfast and lunch at Oceana including Sergio, our server for most meals, and Rosanna and Emily. Such wonderful people and very kind to all the guests. Thank you all for making our stay one to remember! :-)

Half the restaurants closed. Too many better choices out there

4.0

I took my entire family of 4 for a weeks' vacation. This resort is obviously old, and they are trying to renovate however, the real issue was the number of closed restaurants as well as the quality of food. One of the biggest items that I look forward to on vacation is trying someplace new as well as new food in a new place. This resort closed at least half of the restraints each day forcing us to wait for an average of 30 min to an hour for dinner. Then after the long wait the food was at best average. The highlight was how great the staff was. location was very nice but, the amount of coral rock once you enter the water is foot shredding. There are also no stores at the resort that sells essentials like sunscreen and Tylenol. Also, if you want to use the pier at the resort you will have to pay $10 person. With so many other choices and places to go we will not be coming back.

Comically Quirky (not always in a good way)

4.0

This was our first trip to an all-inclusive resort. We figured it would be like a cruise. We had a Preferred Club Oceanview Junior Suite. Beautiful view; near the Preferred Club Pool. We were traveling with a group & some had regular rooms & some Preferred Club. Check in took forever for the Preferred Club due to “personalized service”… that was about the only personalized experience we had. This property is older & the buildings are showing their age, our room was large but dated decor, the couch was so uncomfortable we resorted to the small bistro chairs. The bathroom had an open shower but the hand wand wouldn’t shut off which reduced the pressure on the rain shower. The shower water was just warm but the sinks had hot water…honestly we are not overly picky but little things like this kept piling up. Our first night dinner was mediocre at best; I figured I just ordered the wrong thing…later we walked to the buffet to pick up some fruit & it looked tired & picked over. Breakfast at Oceana was the best food we had all week; the Mexican breakfast choices were all excellent! The second night we had a group dinner at the French inspired restaurant, another bad choice on my part, pork loin as thin as pancakes. The third night we had the hibachi experience…this was cheesy entertainment & the dinner was average which was an improvement over poor & terrible. Our last night we ate at the sushi restaurant & once again were disappointed. The food was consistently poor quality, tough meats & unrecognizable sides. There was little flavor to the dishes. The bar service at the pools was excellent. Don’t expect great house wines; but they weren’t undrinkable either. The one thing that disappointed me most was housekeeping; our room was only serviced one day; not even a basic wipe down or make the bed. Our A/C went out & maintenance was prompt with the repairs. Another thing was the push to participate in a sales presentation for the Hyatt vacation club. We didn’t go because we knew we were not interested in “resort lifestyle” but some in our group did to get the free massage. Nightlife & entertainment were nonexistent & the place was dead by 9PM. I want to say this though in spite of the bad food, quirky room, & lack of housekeeping we had a nice vacation. The service from bartenders & waitstaff was excellent. We met some wonderful people who had been coming for years & swore by the island & its hospitality. The beach was marvelous! The pools were some of the cleanest & well maintained that I have ever seen. If you are with a group make sure you all have the same type rooms because the “pool police” check to make sure that non preferred guests are not at the preferred pool so parts of our group got sent away…we ended up at the regular pool because we were just drinking beer & it didn’t matter but a few of our group were miffed that we all couldn’t hang out together AND enjoy the premium package. Would we go back to this resort (or any resort) probably not. It was nothing like a cruise & frankly if we weren’t with a group it would have been boring. We basically spent the whole day in the water drinking beer; got somewhat dressed for bad dining experiences & we were back to our room by 9PM to watch TV in Spanish. Rinse & repeat

Verry Disappointing and badly Managed.

4.0

We are A couple from quebec canada. We travel quite a bit(7 times in the last 2 years. I'd say more than average) . We haven't had too many complaints about our travels to date, as long as we have the minimum (good food, clean rooms and good service).We booked this hotel expecting Secrets resort quality . Our first room at check in had water falling from the ceiling like Niagara Falls. So they switched ust to another room. It was dirty, moldy smelly , badly in need of repairs(our room door had a 1 inch gap at the top and 1/2 inch gap at the bottom we coud see through). On the second day it rained and water was flooding in from under the door across our room. We demanded a change and they were willing to upgrade us to preferred room but only at end of day, so we lost almost the whole day . Very disappointing. The food on the first day was horrible. We ate at oceana for breakfast and it was OK. For lunch we tried buffet and most of the food was recycled from previous buffets and was inedible so we decided on room service nachos because we were starving. The next 3 to 4 days as resort got fuller food quality got better and then near end of stay it was back to awful food and recycled food. As far as the way the hotel is managed I'm very dissatisfied. We had access to the Dreams side of the resort and I have a mobility issue due to a bad hip. So we go to reception to get a lift with their golf cart (only 1 for entire grounds of 3 hotels) and it was always recharging. Ok what's plan B,C Or D in this situation sir, especially for elderly or low mobility people. Oh sir we have no plan B,C or D. You can just walk.. very disappointing 😞. Ok so in short , no I would never come back here and I wouldn't recommend it either.. there are plenty of better resorts on the island than Secrets Aura Cozumel.