Hampton Inn & Suites Columbus Polaris

Very nice

9.0

Breakfast was a bit of a letdown...good fruit but the hot foods were bland.

Guest review

7.0

− The air conditioning was poor

Guest review

5.0

location and cleanliness was very good.

− We arrived well after 11:30 p.m. and the breakfast area was full of drunk loud people, I asked the front desk both times when we arrived and when we checked out what were the quiet hours and they both said this hotel does not have quiet hours and the guest are allowed to be free to do as they want. Well walking into a Hampton Inn at 11:45 p.m. and the guest are having a rager in the breakfast nook and very drunk people sitting in the front lobby is not a good look for business. Front desk morning person needs better customer service!! He kept asking if the guest bothered my room I said no. Then what is the issue they were perfectly fine to party in the breakfast area. I said after traveling for 10 hours on the road I do not feel safe walking into a hotel lobby that is well past quiet hours and the party was ridiculously loud and drunk people were sitting in the lobby looking like call girls. Not good for business. I have been a Hampton Inn customer for years and never Have I experienced this level of behavior allowed in this hotel chain.

Overall not a bad stay

4.0

The breakfast was pretty good. The location is located in a great spot. The kids were excited about the indoor pool at the hotel. The staff was wonderful.

− One of the main issues we had while on our stay was that one of the elevators was out of service our entire stay. So everyone in the hotel had to use the one working elevator. Was not very convenient when trying to lug 4 luggage bags to the room.

Friendly staff. Room Disappointing

5.0

We were given a room key that didn't work. Once replaced we discovered the room was not the large suite we had booked. Given a new room assignment that turned out to be an occupied room. 3rd time was given a key to a new room that was the suite as booked. We were comped the room because of this mishap. Staff apologized profusely. Room was clean, quiet. Location of the hotel has great access to Polaris but is not in the crowded/busy section which is nice. Breakfast was pretty good. Bed was comfortable.

− Check in. Suite was poorly designed. You can't watch the TV from the bed or from the joke of a sitting area. TV does not rotate enough to see it from any area of the suite. There wasn't enough room to pull out the sofa-bed. The sofa cushions are rock hard. There's about 3 feet between the sofa and another super heavy ugly chair that can't be moved further out into the room in order to accommodate the pulling out of the sofa-bed. The furniture is old/ dated. Lamps dated. Curtains dated. Bathroom tiny, yet the fancy sink has its own huge space outside of the bath/ toilet area. Waste of space. Wet bar a waste of space. Room phone doesn't have a link to the front desk. No extra pillows available for the bed. Nothing in room that shares Information about the breakfast hours, local resources, emergency services etc. In my opinion the suite is over priced and poorly designed. It's not really a suite.