Hilton Garden Inn Cincinnati Blue Ash♡

Terrible hotel never come

2.0

To start off of the list, the breakfast is terrible and there is only a limited amount of options being certain breaded foods like bagels, bread, biscuits and gravy, waffles, and cereal, ( which the cereal obviously isn’t breaded and is very stale) Now, those may sound good, but they don’t even taste good and make your stomach feel like your organs are getting repeatedly stabbed by a scalpel. The funny part is in the elevator there is a sign that Says that there is endless possibilities and the food makes your mouth water. Quite the opposite actually. Next, the rooms are awful too. My friend had to my two times because in one room the ac was broken, and the next smelled strongly of cigarette smoke, And my other friend also had to move rooms because it smelt like cigarette smoke as well. I will also add that they don’t clean your room very well, and all they really do is make your bed. Another problem that I faced is when i was trying to relax in the pool, there were various clump's of hair and the wall was peeling of its paint. Not to mention the freezing water either. When I was walking up the stairs instead of taking the elevator, it smelt like human urine. I also got yelled at the lady for trying to go to all of the floors and the elevators and try to gather up my friends. So now I have to take the stairs for the rest of my stay. Thank you for your time

Guest review

5.0

− Our room AC was flakey weather it would work or not on a 90 degree day and all the front desk offered was that maintenance would be there after we checked out. A light in the pool wall came out and was dangerously dangling in the water and when reporting to the front desk they knew about it but hadn't put up a sign or locked the door to keep guests from using it.

Disappointing Guest Room Conditions

4.0

Lovely lobby, convenient location and front desk clerk was pleasant. These were the positives during my stay. The negatives: had to move to an alternative room as the first had hairs in the beds. The first room smelled of must (closer to pool?) the second and final room was musty but worse, it smelled of a sewage/drainage issue, we were resigned to accept our fate as it was not a cancelable reservation, but will not be staying again. It became obvious why several other guests were spending their time utilizing public seating areas within the lobby (avoiding their actual assigned hotel room accommodations). The towels were well beyond their expiration date. The bathroom was tired and sickeningly bad smelling; the rooms were tired and disappointing. I highly urge this hotel’s management/franchisee(s) to invest in guest room renovations asap! Would I go back? No. However, the location is great and the opportunity to deliver a comfortable experience for your future guests is worth the investment. Every penny you invest in complete guest room renovations from floor to ceiling will pay off. Your tired guest rooms can not possibly get any more worn and outdated without risking a boot from the Hilton family in my perspective.

Enjoyed the weekend in a clean and spacious room.

9.0

The Staff were very helpful

Decent. Staff was nice.

7.0

Location

− The breakfast was not included and not worth the cost. I had a tub in my bedroom and the shower flooded.