Holiday Inn Express Schaumburg-Rolling Meadows by IHG♡

Not the IHG Experience I Expected - Severe Staffing Issues- Checked out Early

4.0

Very disappointing stay. I notified the hotel that my flight was delayed and I would be arriving after midnight, but never received a response. When I arrived, the front desk was overwhelmed with a long line of guests, many of whom had been assigned rooms that were not yet cleaned. My room was available, but it was missing basic items such as a TV remote, a chair, phone, clock, etc. The air conditioning /heater was compleetely broken also making the room very uncomfortable. I asked to be moved the next day, but no other rooms were available. The staff was courteous, but the hotel appeared severely understaffed and poorly managed. I checked out early and would not stay here again.

I don't recommend .. really disappointing for an Holiday Inn Express.

3.0

− not clean, didn't smell good, heard EVERYTHING from other rooms (even their intimate moments - which was disgusting)

Unlikely I will come back

4.0

This place really needs some work. Not show how it averages 4 stars on Trip Advisor. I’d say breakfast was the best thing here. WiFi signal wasn’t good. Pool wasn’t in operation. Elevators are super slow. Fitness center (if you can call it that) had only 1 bike, 1 elliptical and 2 treadmills (one was broke). No towels. Garbage can in the fitness center hadn’t been emptied in a while. The whole place - room, 3rd floor hallway, and fitness center - smelled of mold. Maybe this place may be good for one night when you need a place to sleep and shower. Any longer than 1 night, I’d go somewhere else. Definitely wouldn’t bring a young family here. This place is just old and unkempt. I will go elsewhere next time if I’m staying in this area

Liars, they have no pool. Disgusting conditions.

2.0

THE POOL IS NOT OPEN EVER! This place lies everywhere and says they have a pool. They do NOT have a pool. Look at the photos. They have a dilapidated, hasn't been used in months, not maintained, weeds growing up through the concrete hole in the ground with a permanent cover on top. Priceline, google, tripadvisor, everywhere will tell you this place has a pool and that is a LIE. They will lie to you and take your money. The place is dirty, not maintained, and falling apart. The worst experience I've ever had at a hotel and they practical laugh in your face if you expected a pool. They know they lie to get people in and dont care. I even had priceline dispute the stay with them and they said “the pool was just closed today”. With a 3 foot weed growing out of the concrete. BS. Fkn liars.

Comfortable, clean and good value, nice lobby, breakfast had potential but disappointing for me

8.0

staff were lovely, 24hr bean to cup machine absolutely fantastic. Good Value for money especially if you like turkey sausage for breakfast ! Lovely big room with sofa and bed - but could only see TV from the bed Lots of free parking

− Keurig machine in bedroom on top of the microwave so could not see to use and dangerous to use at a height - only one decaff coffee and no decaff tea. Shuttle bus arrived at reception so enquired about whether this could take me to the mall - no only for airport customers for cancelled flights etc - however this same bus was parked at the rear all day. Why not offer a cost price shuffle on request - BUT ONLY when available - im sure your staff are sat on call. Only bananas EVERY DAY - please change choices - the omelette was anialated and virtually inedible as was the scrambled egg and Im not a great processed meat eater, so bacon once a week or some mushrooms ? . No flavour choice for yoghurt and the pancake machine was working for 1 of out 4 day stay - I appreciate that this can happen but replace with wrapped waffles, pancakes or banana bread as a minimum - I ended buying breakfast from Walmart