Staybridge Suites Fairfield Napa Valley Area by IHG♡

"Can't wait to stay again without the kiddo's

10.0

What a beautiful hotel! Mryna wad such a great hostess!

− The pool was closed, But myrna recommended a new by place to swim and it was amazing 👏🏼 🤩

Guest review

8.0

− No usb plugs. Dishwasher was running very loudly for the first hour upon arrival. AC unit is in bedroom and loud. Upholstery was ragged.

Pool still not working, Issues with the 2 bedroom Suite

2.0

I stayed here June 7th, 2026, booked an 2 bedroom suite, and from reading reviews I should have listened to them. But I said let’s give them the benefit of the doubt the pool issues was a couple of years ago. But they seem to have a lot of pool issues and the pool being closed. My daughter graduated and it was her birthday so wanted to have her and a few of her friends get together and have a girls day/night while I supervised and stayed in the king bed bedroom. They told me pool was closed due to needing a part for the pool that hasn’t came in and they are not sure why that part is taking too long to come in. Ok they said we could use next door pool, great no problem! We get all setup in the room I start running the kitchen sink water to wash some things off and started smelling something burnt and like rotten eggs at the same time. The girls are checking the rooms out and bathrooms, they noticing my bathroom the tub is filling up with brown water and that is where the smell is coming from. Everytime I turned the kitchen sink on the king bedroom bathtub would start to fill up with sewage water making the room smell. It was disgusting to say the least. I have pictures. Then we have A/C on because it was hot the whole time the A/C unit was running it sounded like someone had the lawnmower going on in the king bed room. I even looked out the window to see if someone was doing some landscaping realized it was coming from the little closet that has the A/C unit. It was loud. I have a video. I go to the front desk with my complaints she says I’m sorry it’s plumbing issues I don’t have any 2 bedroom suites available to put you in. At this point we are already setup doing some cooking so not really accommodating to move anyway. She says she will put in comments for manager to give refund/discount to accommodate for the issues. We don’t use the king bedroom bathroom at all. When checking out I made sure the complaints were addressed and she seemed like there was nothing entered in the comments and assures me they will issue refund/discount. I did book through third party so they said I would have to contact who I booked with and they will contact the hotel and the hotel will approve said refund/discount! I get an email from my third party booking and they said that they were unable to reach an agreement for any accommodation for my stay. Suprise surprise or shall I say not surprised! Through all the reviews I see it’s all the same thing going back 2 plus years.

Not what I expected

2.0

The staff was very nice and helpful.

− The tub backed up with water every time I turned the sink on it smelled like burned rotten eggs and the AC unit was loud all day and night

It was a nice stay overall

8.0

The rooms and common areas were cleaned.

− The pool and gym was out of service the entire 7 days we were there and then the only elevator in the building broke down.