Waldorf Astoria Atlanta Buckhead♡

Elegant hotel with absolutely nice and friendly staff

9.0

I liked the property and the location. Looked posh and elegant. The staff was very helpful. There was a slight glitch in my room and they quickly compensated me with a waiver of some bills from the room. I did not ask for that but that felt great and also they fixed the issue. The bar/restaurant is closed at 10pm and that was a turn off. I hope they keep it open till late. Facilities were great. The staff helped me with my transportation as well for my onward journey to Tennessee. They had a small but a beautiful garden which made our photos look good :)

− Restaurant/bar early closure

Easily One of the best hotels in the world

10.0

Very great hotel. Felt homely. Nice,peaceful and clean. Great food and friendly staff

− Nothing. Loved everything about the hotel

Highly recommend

10.0

Great staff , great amenities

Flawless stay with amazing 5 star service! Make a reservation to treat yourself to excellence.

10.0

I checked into the Waldorf Astoria Atlanta and after 3 hours sent this text message to my husband: “I finally found my favorite hotel in the USA”. He certainly was surprised by this message because it only took me 30 years of travel to say it. I’ve stayed in hundred of hotels, and have several that I like and visit often. This hotel is special. Let me tell you why. My Hilton status and upgrade happened without me asking for it, a day or two before my arrival. My room was stunning, clean, and beyond comfortable. The Spa experience truly relaxes. While exploring the hotel and dining options, I encountered an angel. Her name is Margaret. She connected with me in a magical way, showed me around including taking me to the garden area. We had an amazing conversation, so I chose to dine at the hotel. My server (Roshad) extended superb service. Even the Chef Keith came from the kitchen to ask guests how they were enjoying their dinners. I was asked if I was celebrating anything. I informed them that I was on a work trip and will be celebrating my birthday next week. At the end of my meal, Margaret and Roshad brought a slice of tiramisu cake with a candle. They said that they wanted me to start celebrating early…. Speechless! To summarize my experience: this team is clearly trained to work as ONE, deliver flawless experiences and works towards one goal, a delighted customer. All staff members, from valet, front desk, restaurant, turn down and spa are charming, professional and give good energy. Congratulations to the GM, HR and the Leadership of this hotel for forming this Fantastic Team! I will come and visit again and bring my family next time. Thank you!

Great visit to Buckhead

10.0

We had a wonderful lunch during our visit to Atlanta and the highlight of our trip was Arianna at the bar. What a great experience with the absolutely perfect Old Fashioned and exceptional service. As a Hilton Diamond member who frequents Waldorf all over the world this visit stood above due to her exceptional service.

The Extra Mile

10.0

Unbelievable treatment from Erin at the front desk yesterday. I'd flown in on a redeye from the west coast, no sleep, got to the hotel completely bedraggled. It was 8am - my room wasn't supposed to be available until 3pm and they were sold out the night before. But I desperately needed a quick nap before heading to a memorial service followed by a lunch, or I would be useless and probably ill. Erin didn't bat an eye - there was no rote recitation of hotel policy, no attempt to charge me a half-day for a room; none of the standard reactions. Instead, she called housekeeping and found the one room that had had a no-show the night before, and, even though it was an upgrade to a suite, she simply handed me the keys with a smile and wished me a good rest. It totally made my day, enabled me to engage with old friends and colleagues like a human being instead of a zombie, and allowed me to be productive the rest of the day. Lifesaver. This will be my go-to Atlanta hotel from now on - not just because of the gorgeous room and amenities and terrific restaurant with great wine selection - but because I know that they really care.