The Westin Riverfront Resort & Spa, Avon, Vail Valley♡

Over priced pet hotel.

4.0

We requested a pet free room for allergy reasons. It was not a pet free room. There is a significant resort fee which provides nothing. There was not even a concierge to help with suggestions or reservations. Very disappointing.

Family vacation to Avon.

10.0

Outstanding service throughout our stay.

‏شعرت بالراحة أنا وزوجتي

10.0

‏النظافة وا والترتيب

− ‏موقف السيارات مزعج

Not good

2.0

First of all, I would not stay here again. The rooms are quite dated. Falling apart and just feels like they’ve seen better days. Massive hidden fees - expect to pay an additional $100 per day on top of the rate you signed up for. I find this wild and they claim it covers a bunch of ‘amenities’ which are pretty low rent that would be standard at many other hotels - it’s just a way for them to charge an extra $100 per day. Then, the elevators - of the two elevators, one is not in operation for hotel guests (apparently it’s been this way for many weeks). Expect incredibly long wait times and long lines. This elevator has doors that close almost instantly after opening - even a hotel staff member commented that you need to be careful. I watched the doors essentially knock over an elderly woman, they also hit me with my small children. Be careful!! I told the hotel and they stated that the doors were within spec….great! My children cried every time they had to go up the elevator…it is truly a nightmare. Beware! I did speak to the hotel about my concerns and I felt like they were quite unsympathetic. It basically felt like they were arguing back with me, which, again…not a great sign of a place I’d want to stay. My advice - steer clear of this property. There are plenty of other hotels around the area that do a far better job than this one.

Great stay in a beautiful property just check your receipt upon check out

9.0

Beautiful property, nice location, friendly staff

− Upon check out, we were "nickel and dimed" Tried to recharge resort fee and an unnecessary spa fee etc. If I wouldn't have checked the receipt before I left it could have been a problem. Still trying to resovle with my credit card company.

Disappointing stay

6.0

This was our fourth year staying at the hotel for Spring Break. Overall it is a very good hotel and the changes made to the ski valet and market were very good. But this was a disappointing stay. One of two elevators serving 11 stops was down. A local who uses the gym told us it had been out of order for two months. Due to how busy the hotel is, it means the pool is almost unusable unless you are willing to wait 5 -15 minutes to take the elevator. There is no option to take stairs because the stairs let you out at an exterior location that is not the pool. And they they charge you a daily $45 resort fee + 15%/$7.06 in tax for an unusable pool and hot tubs. The elevators have had issues for at least the last two years and ownership does not appear to be doing the right thing to repair/modernize the elevators. Dryer in room was also not working properly. Extremely noisy, and it would take 2-3 runs on high heat to get a load of laundry dry.