Sandos Benidorm Suites

Not what we were expecting

6.0

Upon arrival, we were a little early for check-in and were told the luggage room was already full. Unfortunately, the staff weren’t very helpful in suggesting alternative luggage storage or somewhere we could get changed. We ended up leaving our luggage behind a glass door in an area that wasn’t supervised, which didn’t feel particularly secure. Once we checked in, the room was spacious, modern, and had a good layout. However, there were noticeable signs of wear and tear. One of the bedroom sliding doors was hanging off and wouldn’t stay closed, there was only one small bin, and the patio door handles were difficult to use. The balcony was a good size and had a clothes drying rack, which was useful. The air conditioning wasn’t great, as it wouldn’t cool below 22°C, and leaving it on made the bedroom and living room feel damp. The walls were also very thin, meaning we could hear neighbours walking, talking, and even using light switches. Our experience with the staff was mixed. Some were lovely, especially Denis, who was always friendly and incredibly helpful. Others were much less welcoming. During our stay, there was a major fire nearby (not on the hotel grounds). When I informed reception, the response felt dismissive. On another occasion, guests were trapped in the lift, which isn’t air-conditioned, for around 45 minutes. When I checked on them, they said they hadn’t been told if help was on the way. I informed reception, but despite explaining that the guests were unaware of what was happening, I was simply told an engineer had been called, with no indication that anyone had updated the people stuck inside. We stayed on an all-inclusive basis, and the food offered a good variety each day. However, for anyone with food allergies, the lack of allergen labelling is a significant issue and something I think should now be standard in hotels. Denis was excellent at helping identify what I could and couldn’t eat. The all-inclusive alcoholic drinks were also unclear, as there didn’t seem to be a readily available menu showing what was included. A few additional points: the hotel is around a 10–15 minute walk from the main strip, which suited us. There was entertainment during both the day and evening. A small shop is located within a five-minute walk, although it appeared to close around 10pm. Our airport transfer to the hotel took approximately 1 hour 30 minutes due to multiple drop-offs, while an Uber back to the airport took around 40 minutes and cost approximately €75. Overall, the hotel has some positives, including spacious rooms, a good food selection, and excellent staff members like Denis. However, the inconsistent customer service, maintenance issues, and lack of attention to guest safety and communication meant the experience didn’t quite meet expectations.

Well worth the money

10.0

Had a week hear Food good but same old but always something worth eating.paid extra for select up grade well worth it .you get use of a private area with its own bar with loads of types of drinks and food also a private sun deck for select guests only . Staff around hotel always great you with a smile and hotel very tidy and clean inside and out .

Definitely made our stay enjoyable

10.0

Great hotel food and drinkvery good for all exclusive. So much to choose from. Even the snack bar very good with lots of voices. Entertainment good for all ages and cocktail night were a bit hit Location close enough to everything but far enough away from Benidorm noise. Staff were very helpful and polite. Rooms cleaned daily and new towels every day

Sandon Suites, Benidorm

8.0

While the hotel itself could do with some modernisation, the wonderful staff and convenient location made it an enjoyable place to stay. Massive shout out to Pepe, Jesus, Mateusz from the bar and Nasrad (not sure if spelt correctly) from the snack bar. They were super friendly and made delicious cocktails and Nasrad made the best kebabs and burgers.

Excellent hotel and good value for money

10.0

Fifth visit to sandos, absolutely love it there. Food excellent with plenty of choice. Drinks are lovely. Nasin at the snack bar is amazing, he is funny and just makes us laugh and he works so hard and makes the best toasties and burgers. All staff are friendly and helpful and work hard.

Take me back

8.0

Spent a week in Sandos Benidorm Suites went all inclusive, the staff were lovely and helpful, rooms at a good standard and clean throughout there was a variety of food every night something for everyone along with snacks cooked throughout the day at bar by pool. Entertainment every night. I would definitely go back. Great location 10 mins walk to the beach with shops and restaurants along the way all flat. We went to watermark nearby 10 mins taxi which was a great day.