Sonder Henri on 24♡

Do Not Stay Here – Bedbug Infestation and Total Nightmare Experience

2.0

We stayed at the Sonder Henri in NYC, October, 24th and found bedbugs in our room after just one night. From what we could tell, the entire 17th floor is likely infested. We showed photos of the bugs to the front desk and sent them to Sonder, Airbnb, and Marriott Bonvoy (who owns the property). Instead of taking immediate action, they gave us the runaround and made refunding our money an exhausting, multi-day ordeal. Our trip was completely ruined. Just five minutes before leaving for our daughter’s engagement party, we discovered the bedbugs. We had to throw everything into bags, rush out of the room, and head to the event with our suitcases in tow, completely panicked about finding another hotel in New York City on short notice on a Saturday afternoon. After finally securing a new place across town, we had to check in late at night and spend the next day decontaminating everything. Once home in California, we had to seal our luggage in plastic bags, wash and rewash all clothing, and spend hours cleaning and worrying about bringing an infestation home. This property should be inspected and fumigated immediately. The way management handled this situation was unacceptable. Do not stay here. If you must, check every inch of your bed, sheets, and mattress, and avoid the 17th floor at all costs. Also, remember to look over you body closely as bedbug bites react differently to people. Some swell and get pussy, some make you sick, some don't even itch.

Good hotel, great location, very small

6.0

Overall quite happy with our stay. Location is great, 1 block away from the subway station. Furnishings in general were nice. Our coffee machine wasn't working and they replaced it with a new one very quickly. The shampoo and conditioner & soap was nice & good quality. Self check in was very convenient. Aircon/ heating worked very well. The adjacent cafe/ bar did really good breakfasts & coffee & was reasonably priced.

− Quite a basic hotel so you're really just paying for the location. Very squeaky bed, and a random mix of 6 small pillows. Only 1 concierge so if they weren't there then you had to wait. The servicing of the room was very minimal, they really only re-made the bed every day, but didn't re stock the coffee or cups or water. There wasn't very good storage in the room, just a wardrobe but no draw space and no space to put suitcases, just a small amount of room around a very wide bed. Would be better to have a smaller bed. The room space is very small for what you pay for. Quite a few of the light fittings in the bathroom were broken.

Perfect location, comfy bed and spacious room by New York standards.

9.0

Perfect location, close to everything but nice and quiet ( away from the madness of Times Square etc). I’ve stayed here a couple of times and I find the rooms in this hotel comfortable and practical, and really spacious as well as quiet for NYC.

− The bar and things are closed at the moment, and one of the lifts was out. But there are so many good bars near by it really doesn’t matter. Eataly on the corner is a must.

Perfect NYC hotel

10.0

This is a perfect NYC hotel. This is the first hotel I’ve stayed at that has an electric tea kettle. It also has a good wine opener, the heavy waiter style. In addition, it has a quality hair dyer, mini fridge and iron. All of these elements are what are important to me as a traveler. The location near the Flat Iron building was so central and easy to hop on the subway. So many nearby dining options. It’s a very quick walk to Eataly where I grabbed quick yogurt parfaits for breakfast and great pasta at their bars for dinner. Check in is at 4pm. I arrived at 3:00, and they gave me no hassle checking in early. Using a code for room entry was nice as well, not having to mess with key cards was a plus.

Hôtel bien situé

7.0

L'emplaczment

Don't stay here! It's an unsafe place

2.0

OMG, stay away! They have no one on site and in case you need any help, you need to deal with a virtual assistant on chat that can't do anything. There was a noisy room with loud music and screaming all night, and they did nothing! What would happen in case of emergency? For your safety, don't stay here.