Is Gran Meliá Palacio de Isora Resort & Spa really a five-star hotel?

Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Gran Meliá Palacio de Isora Resort & Spa

★★★★★ Avenida Los Océanos s/n, Alcalá, ES

8.5 guest rating· 2147 reviews

The five stars

Gran Meliá Palacio de Isora Resort & Spa holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Spa/wellness center.

Guests score it 8.5/10 across 2147 reviews.

About this hotel

Luxurious Oceanfront Escape

Infinity Pool & Direct Beach Access - Enjoy the large salt-water infinity pool with a hydromassage area and direct access to the beach and natural seawater swimming pools.

Culinary Delights & Red Level for Families - Indulge in diverse dining options from Mediterranean to Japanese, and benefit from the exclusive Red Level for Families service providing access to the Family Lounge and private breakfast area.

Wellness & Recreation Galore - Unwind at the thermal circuit in the spa, stay active with tennis and paddle courts, or relax at one of the three freshwater swimming pools, including an adults-only pool and a children's pool with a slide and miniclub.

Experience unparalleled luxury at Gran Melia Palacio de Isora Resort & Spa. Book now for a memorable stay!

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Rooms & rates

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Deluxe Room

Sleeps 3 · 54 m² · 2× Twin bed, Extra-large double bed (Super-king size), 2× Sofa bed

Air conditioning
Bathrobe
Private bathroom
Coffee/tea maker
Coffee machine

This room offers a private balcony or terrace with outdoor furniture. The lounge area includes a flat-screen TV, a sofa bed and a dining table. It is fitted with an iPhone and iPod clock radio, mini-bar, kettle, safe, slippers and bathrobe. Also an iron and ironing board. The bathroom has a hairdryer, a large bath tub and spa-jet shower, 2 washbasins and a separate toilet and bidet. Guests have access to high speed WiFi.

Deluxe Front Sea View

Sleeps 3 · 59 m² · 2× Twin bed, Extra-large double bed (Super-king size), 2× Sofa bed

Air conditioning
Bathrobe
Private bathroom
Coffee/tea maker
Coffee machine

Two-Bedroom Master Suite

Sleeps 6 · 132 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Bathrobe
Private bathroom
Additional bathroom

This room features connecting rooms including a Superior Room. It offers 2 terraces with outdoor furniture. It has 2 bedrooms, 3 flat-screen TVs and a lounge area with sofa bed, dining table, a sink, a small fridge and coffee machine. There are 2 bathrooms, one fitted with a hydromassage bathtub and a double spa-jet shower.

Deluxe Room Partial Ocean View

Sleeps 3 · 54 m² · 2× Twin bed, Extra-large double bed (Super-king size), 2× Sofa bed

Air conditioning
Bathrobe
Private bathroom
Coffee/tea maker
Coffee machine

Partial ocean views. This room offers a private balcony or terrace with outdoor furniture. The lounge area includes a flat-screen TV, a sofa bed and a dining table It is fitted with an iPhone and iPod clock radio, mini-bar, kettle, safe, slippers and bathrobe. The bathroom has a hairdryer, a large bath tub and spa-jet shower, 2 washbasins and a separate toilet and bidet. An iron and ironing board are provided.Guests have access to high speed WiFi.

Red Level Suite Resort View

Sleeps 4 · 78 m² · Queen bed, 2× Twin bed, Sofa bed

Desk
Air conditioning
Bathrobe
Private bathroom
Coffee/tea maker

This suite features a terrace with outdoor furniture. The bedroom features a flat-screen TV. The lounge area includes a flat-screen TV, a sofa bed, dining table, a sink, a small fridge, microwave and coffee machine. The bathroom has a spa bath, a double spa-jet shower, premium amenities and bathrobe. The rate includes the following facilities and services: - Access to the Red Level Family Lounge with coffee, tea, open bar, exclusive restaurant and pool areas. - Concierge service - Ironing service of 2 garments per day.

Red Level Suite Ocean View

Sleeps 4 · 78 m² · Extra-large double bed (Super-king size), 2× Twin bed, Sofa bed

Desk
Air conditioning
Bathrobe
Private bathroom
Coffee/tea maker

This suite features a terrace with outdoor furniture and partial ocean view. The bedroom features a flat-screen TV. The lounge area includes a flat-screen TV, a sofa bed and a dining table, a sink, a small fridge, microwave and coffee machine. The bathroom has a spa bath, double spa-jet shower, bathrobe and premium toiletries. The rate includes the following facilities and services: - Access to the Red Level Family Lounge with coffee, tea, open bar, exclusive restaurant and pool areas. - Concierge service - Ironing service of 2 garments per day.

Deluxe Resort View (2 Adults + 1 Child)

Sleeps 3 · 54 m² · 2× Double bed, Extra-large double bed (Super-king size), 3× Sofa bed

Desk
Air conditioning
Bathrobe
Private bathroom
Minibar

The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 6 beds.

Deluxe Resort View

Sleeps 3 · 54 m² · 2× Double bed, Extra-large double bed (Super-king size), 3× Sofa bed

Desk
Air conditioning
Bathrobe
Private bathroom
Minibar

The spacious double room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 6 beds.

Suite (2 Adults + 2 Children)

Sleeps 4 · 78 m² · Extra-large double bed (Super-king size), 2× Twin bed, Sofa bed

Air conditioning
Bathrobe
Private bathroom
Coffee machine
Minibar

This suite features a terrace with outdoor furniture. The lounge area and the separate bedroom both include a flat-screen TV, a sofa bed and a dining table, a sink, a small fridge and coffee machine. The bathroom has a hydromassage bathtub and a double spa-jet shower.

Suite

Sleeps 4 · 78 m² · 2× Twin bed, Extra-large double bed (Super-king size), Sofa bed

Desk
Air conditioning
Bathrobe
Private bathroom
Coffee/tea maker

This suite features a terrace with outdoor furniture. The bedroom features a flat-screen TV. The lounge area includes a flat-screen TV, a sofa bed and a dining table, a sink, a small fridge and coffee machine. The bathroom has a hydromassage bathtub and a double spa-jet shower.

Amenities

Free WiFi
Heated pool
Infinity pool
Kids' pool
Outdoor pool
Swimming pool
Fitness/spa locker rooms
Spa/wellness center
Spa/wellness center services
Hot spring bath
Fitness classes
Fitness facilities
Private parking
Valet parking

Show all 88 amenities

Restaurant
Bar
Barber/beauty shop
Snack bar
Air conditioning
Pets allowed
Pet bowls
Beach
Beachfront
Sun loungers or beach chairs
24-hour front desk
Business center
Room service
24-hour security
Family rooms
Aerobics
Archery
Babysitting/child services
BBQ facilities
Beauty Services
Billiards
Board games/puzzles
Car hire
CCTV outside property
Children's playground
Concierge service
Currency exchange
Cycling
Daily housekeeping
Diving
Electric vehicle charging station
Emergency cord in bathroom
Entertainment staff
Evening entertainment
Facilities for disabled guests
Fax/photocopying
Fire extinguishers
Fruits
Garden
Hair Salon Services
Hiking
Hot tub/Jacuzzi
Indoor play area
Ironing service
Key card access
Kid-friendly buffet
Kids' club
Laundry
Lift / Elevator
Live music/performance
Luggage storage
Manicure
Massage services
Meeting/banquet facilities
Movie nights
Nightclub/DJ
Pedicure
Personal trainer
Private check-in/check-out
Public Bath
Safety deposit box
Shuttle service
Smoke alarms
Special diet menus - on request
Steam room
Sun terrace
Sun umbrellas
Table tennis
Tennis court
Tennis equipment
Themed dinner nights
Wheelchair accessible
Wine/champagne
Yoga classes

Location

Avenida Los Océanos s/n, Alcalá, ES

Check-in: from 03:00 PM to 12:00 AM
Check-out: until 12:00 PM

What guests say8.52147 reviews

+ Beautiful location+ Fantastic pools+ Friendly staff− Cleanliness issues− High food prices− Understaffed restaurant areas

Cleanliness7.8

Service9.3

Location9.3

Room Quality8.3

Amenities8.8

Value for Money8.3

Excellent
10.0
Parfait ! Chambre spacieuse, personnel très aimable et réactif. De nombreuses activités proposés et repas variés et de qualité. La infinity pool est superbe ! Je reviendrais certainement.
− Rien, c'était parfait.
Sarah · FR · 2026-07-23

Mis perritos estaban como en casa
10.0
Empleados muy top mucho nivel de atención sobre todo Roberta de Restaurante Oasis y Bea la cubana Y marta una persona muy maravillosa
− Que recogieron mis objetos antes de tiempo
Mayra · ES · 2026-07-20

Guest review
6.0
Sniadanie
− Chciałbym ostrzec innych podróżnych przed standardem tego hotelu. Choć obiekt reklamuje się jako 5-gwiazdkowy, rzeczywistość na miejscu mocno rozczarowuje – zwłaszcza w kwestii obsługi i infrastruktury. Brak serwisu przy basenie: O parasol oraz materac na leżak trzeba zadbać całkowicie samemu. Noszenie i organizowanie sobie podstawowego sprzętu to nie jest coś, czego oczekuje się po hotelu tej klasy. Lekceważące podejście personelu: Kiedy poprosiłem o pomoc concierge'a, usłyszałem jedynie, że „on się tym nie zajmuje”. Brak jakiejkolwiek proaktywności czy próby wezwania kogoś z obsługi basenowej. Kolejne duże rozczarowanie. W siłowni obie bieżnie są niesprawne – wyłączają się same po zaledwie 20 minutach biegania. Jest to niesamowicie irytujące, kiedy człowiek próbuje zrobić normalny trening. Taki poziom obsługi i niedziałający sprzęt to standard co najwyżej hotelu 3.5-gwiazdkowego, a nie luksusowego resortu. Dyrekcja zdecydowanie musi nad tym wszystkim popracować, bo na ten moment płaci się za prestiż, którego w ogóle nie czuć w jakości usług. Nie polecam.
Adam · PL · 2026-07-17

Guest review
9.0
Tisztaság, kedvesség, minőségi ételek és italok, segítőkészség, nagy medence
− Padel pálya nem volt elérhető a nyaralás nagy részén, óceán part nem volt megfelelő, a személyzet nyelvtudása, dupla ágybkét szimpla ágyból állt
Dániel · HU · 2026-07-17

Hotels of Earth · questions

Is Gran Meliá Palacio de Isora Resort & Spa really a five-star hotel?: Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

When traveling with dogs, please note that an extra charge of €80 per dog, per night applies. Maximum 2 dogs per room.

Please note that guests must present the credit card used to make the reservation on arrival.

When booking more than 9 rooms, different policies and additional supplements may apply. When booking half board, note that drinks are not included.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

›Pets

Pets are allowed on request. Charges may be applicable.

›Parking

Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

›Internet

WiFi is available in all areas and is free of charge.

›Children and extra bed policy

Children of any age are allowed.

You haven't added any cots.

You haven't added any extra beds.

›Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Gran Meliá Palacio de Isora Resort & Spa♡