The Westin Beijing Chaoyang♡

So quiet, yup can hear your heart beat

8.0

I am currently staying at this property and was quite quiet when I checked in. The Hotel will close this Saturday, March 14th, for an extensive renovation. I was told Westin will not be the operator when it reopens but still a Bonvoy property. There was literally no one at the check in desk or any living person in the lobby when I walked in the door yesterday. A person did pop out beyond the wall as I got closer. She checked me in and upgraded me to a one bedroom suite on the 9th floor as a Bonvoy Titanium member. The room was clean and stocked. A welcome fruit platter and free sodas and beer were offered. They did a turn down service that evening The lounge on the 32nd floor is closed so they were using the restaurant on the 2nd floor. Breakfast , the next morning was surreal . I was the only person, besides the servers, in the vast restaurant . I was provided a paper menus with a Chinese/Western options. No buffet was offered, which is understandable. The server told me I was the only person to shown up this morning. They provided all the services to me and besides the restaurant breakfast , everything was being run as a full service Westin property.

Guest review

10.0

청소해주시는 분이 너무 친절하셨음.

− 모기와 나방이 방에서 나와 잠을 설친점. 바로 조치 해주셔음.

Globalement moyennement satisfait de mon séjour

7.0

La propreté, la localisation m J’ai déjà séjourné à de très nombreuses occasion dans cet hôtel

− Mes bagages déposés à la conciergerie ont été égarés. Attente d’une heure pour les retrouver dans le stress. Le personnel de la conciergerie ne parlant pas bien anglais. Hôtel 5 étoiles !!! Temps d’attente très long pour le Check In, pas assez de personnel de disponible aux différents comptoirs

Nice location but its dated

6.0

Had a business trip to Beijing, i stayed in this area many times at the Hilton on the other side of the street. This hotel is a better location wise at its basically on top of the metro entrance / exit. Else i would use google maps etc to see anything else, hotels cant move or change what is near by :). Check-in experience was really disappointing for a hotel of this quality in Beijing, hardly any of the staff can speak any English on Sunday at 1pm. They kept trying to give excuses until i called a local friend who had to resolve the whole situation. While I was waiting for the friend in the lounge I saw numerous other guests have issues with the lack of English with some choice words being used which I dont think where understood by the staff. Lounge is a nice place, great views and nice atmosphere, breakfast area is really dated. The chairs are damaged, and not one or 2 but nearly everyone. However the selection of food is good. The dated experience spans to the bedroom as well with a musty smell present, but the room did have a nice view. If you dont mind a place thats feeling its age then its ok, else go across the street if you want this area.

Guest review

9.0

Номер был большой и чистый, завтрак отличный, персонал очень дружелюбный

− Нет семейных номеров, не предоставляется дополнительная кровать