Hyatt Place Jackson Ridgeland♡

Hyatt Place is on a roll! (downhill)

2.0

I’ve been staying at Hyatt properties for many years, and unfortunately Hyatt Place continues to decline. My expectations for the brand are already fairly modest, yet this stay still managed to disappoint. From the moment we arrived, we weren’t acknowledged as Globalists. While elite recognition isn’t the most important part of a stay, it’s a noticeable omission when it’s one of the program’s advertised benefits. The room itself had a strong mildew odor that was immediately apparent and especially severe in the poorly lit bathroom. The Wi-Fi was completely unusable throughout our stay. Even more concerning, we encountered the same problem at another Hyatt Place just a week later, suggesting this may be more than an isolated issue. What has become increasingly frustrating is watching Hyatt Place steadily remove amenities that once made the brand a good value. Over the years, rooms have lost or reduced many of the features that distinguished them: * Three trash cans have become a single small trash can. * Microwaves have disappeared from many rooms. * Kitchen sinks have been removed. * Refrigerators, once standard, are now increasingly absent. * Closets have often been replaced with an open, doorless alcove. * Large entertainment/storage cabinets with shelves have been replaced by a television mounted directly to the wall, eliminating useful storage space. The cumulative effect is that the rooms feel increasingly stripped down. It gives the impression that Hyatt is reducing the amount of furniture, fixtures, and surfaces that require cleaning and maintenance, but doing so at the expense of guest comfort and convenience. The bathroom design remains one of the most awkward I’ve encountered. The inward-swinging door leaves so little room that closing it requires an awkward maneuver in an already cramped space. The lobby is similarly under-resourced. Hyatt advertises a dining area and bar, but staffing appears limited to a single employee who is simultaneously expected to answer the telephone, operate the bar, prepare food, and assist arriving guests. That isn’t fair to the employee, and it inevitably results in unnecessary waits for guests. Hyatt Place was once a dependable brand that offered spacious, thoughtfully designed rooms at a reasonable price. Since the pandemic, however, the experience has steadily deteriorated. This stay reinforced the impression that the focus has shifted from providing a comfortable guest experience to minimizing operating and housekeeping costs. Unfortunately, it shows.

My home away home

10.0

It is my home away from home. If you are looking for an easy check-in process, this is the place. There are plenty of places to eat around the hotel as well. I would recommend this and stay again.

Do not book! Rude customer service

2.0

Do not book here. We had to cancel to to a bad storm and they refused to give a refund. I understand it’s within the 72 hour policy, but they were rude about it. It’s also bad customer service because we can’t control the weather. Do not book!

Horrible Manager and Corporate Experience. Hyatt doesnt care and this Manager Kareem doesnt care

2.0

Do not stay at this property. Due to a computer error, I was never properly checked in. As a result, I was overcharged, and after returning from a full day of work, I discovered that hotel staff had entered my room, removed my belongings, and locked me out. To make matters worse, I was charged for a night I did not stay there. The hotel had no available rooms to correct the situation, forcing me to find another hotel at a higher cost and inconvenience. What was most disappointing was the lack of accountability. Kareem, the manager who checked me in the previous day and spoke with me that morning, never contacted me to apologize or resolve the issue. Corporate customer service advised me not to return to the hotel and promised a resolution within 24–48 hours. More than a week later, the issue still has not been resolved. The level of customer service, communication, and management at this property is unacceptable. Based on my experience, I would strongly recommend staying at another hotel. The handling of this situation showed a complete lack of concern for the guest and a troubling disregard for honesty and customer care.

Never again

2.0

The front desk was not overly friendly. The room could have been cleaned better. Air unit was loud. Bathroom way too small could hardly shut the door. Water pressure minimal. Two elevators in the bldg only one worked. 7:00 am, no coffee cups with the coffee. Breakfast was nasty. Did not keep food stocked for breakfast. We travel a lot, not the worst, but it’s in the bottom 5 of our list. I doubt anyone would stay there twice.

Not the worst but expect more for the price

4.0

A women's used thong was in the closet. It is hard to close bathroom door because the room was so small. No toiletries in room. Shower was 50 years old.