The Iron Horse Hotel♡

A stay in style

10.0

The historic building is rebuilt in a very fashion way. I like it a lot.

− Nothing

The hotel was awesome! The lady that checked us in (Shi) was amazing and so friendly! However, we were not Impressed wit

6.0

The property is very unique! It was very clean. The room we had was a king corner suite and it was amazing? The views were awesome!

Guest review

10.0

Very convenient to everything.

− Having to pay to park.

Clean, unique, ok.

7.0

Unique, artwork was wonderful.

− Overwhelming scent like Axe body spray in the lobby. A/C was not good. Room didn’t cool below 75. Humid.

Car BROKEN INTO while in valet lot 1 NIGHT, SMASHED WINDOW, No support from hotel

2.0

Stayed at the Iron Horse Hotel with my friend for 1 night for Summerfest concert and since we drove in, we used their valet parking with the fee. The next morning, valet went to retrieve our car (sidenote: plan for a wait for valet when dropping off and picking up your car) and they came back and told us it was BROKEN INTO with the WINDOW SMASHED. I hadn't realize it was just parked in an open parking lot near the hotel. Got a police report, got the valet manager contact information and also found out another car in their valet lot had gotten broken into the same night. Tried to get hotel to file incident report about this and did not receive response. Valet manager, Marcus Tatum, was hard to keep in touch with because he didn't respond in a timely manner until I tried texting him as another avenue. Then when the insurance claim was denied through the valet company, and I tried to check with the valet manager to see if there was anything the hotel could do to ease the hardship of dealing with this event, I was ghosted. I also tried to contact their insurance (off of the simple email notification that my claim was rejected) to gather information how they did due diligence in exercising reasonable care while my car was in their custody like: - Was it secured in a lot or monitored in the lot? - Was the lot gated or fenced? - Were there security cameras? --------I received no response with this request. Overall, it was a terrible experience and out $600 because my car's window regulator was also broken with the window so I had to pay to get the part and labor for that as well. I didn't file with my insurance as with advice provided to me with the cost of the damage that it would jack up my insurance rate. The fact that the hotel didn't acknowledge or try to make anything right about it tells you everything about them. BEWARE IN STAYING HERE WITH YOUR CAR.

Slightly down from past experiences

6.0

We have been going to the Iron Horse hotel since 2009. Our experience has always been amazing. The hotel has wonderful seating options, and outstanding outdoor seating area, the rooms are spacious and comfortable, the staff is friendly and helpful. In the past our room was spotless. This time our room was not. The carpet did not feel clean, the fridge was dirty and the counters were not wiped down. The steak for dinner was amazing but the dinner choices were very limited. When speaking with the bar staff they are in the process of some upgrades.