Holiday Inn Express Hotel & Suites Swift Current by IHG♡

Enjoyed the stay, very clean and a good location.

10.0

Cleanliness

− EV capability. They had the service, but the payment system was horrible!

Kids above us but they cooled down by 9;00, otherwise it was nice.

8.0

The staff, beds were nice as well as the breakfast.

− Elevators really need to be detailed.

Great hotel. Close to food and a great night sleep

9.0

The beds were amazing as were the pillows. Great sleep a rare thing

− The smell of the room when I first entered it. Many of the hotels have worker crews stay in them during the week and feel it smelled like feet that had had a hard day.

会再次入住

10.0

卫生、服务、都很棒。宠物友好

A clean hotel with a decent breakfast. Make sure you take all your belongings.

5.0

The breakfast was very good with lots of options. I would like to suggest that continuing to use disposable cutlery and plates takes a massive toll on the environment and is not pleasant for guests.

− The staff we met were very friendly and kind, both at the front desk and in the dining room. The room was great except the pillows, whether the soft voice or the firm choice, ended up somehow being hard in the centre, making it difficult to sleep. The room is also hard to get to darkness for sleeping as there was a two inch gap under the door. I had to use extra pillows on the floor to close that gap. Also, there are coloured light s from the thermostat that incredibly, light up the room. I had to fashion a way to cover the thermostat with a dark clothing item in order to get the room dark enough to sleep. When it comes right down to it, sleeping is THE MOST IMPORTANT PART of staying in a hotel. it would be great if the room was set up ideally for that. One last thing; we forgot a case of beer in the fridge. Not a big deal but there were only 2 beers out of the case so since we were still in town, we went back for it. The staff couldn't find it in the room or in storage or in lost and found. The cleaner was done for the day and couldn't be reached on their phone. I left my card and asked to be contacted after they spoke to the room cleaner. I said we were travelling back through and could return to pick it up. We never heard a thing from the hotel. That was not cool. Clearly, the cleaner took the beer home, assuming we would not be back and no-one would be the wiser. They may have even thought we didn't want it. However, we all know that it is protocol for any lost and found item to be kept for guests. This was a matter of a two hour window, when we returned for this item. And the hotel never got back to us. Very disappointing. I worked for Holiday Inn London years ago as a front desk clerk and concierge. I know this is not the proper way to handle this. I'm really, really surprised and disappointed.