Staybridge Suites Rocklin - Roseville Area by IHG

Excellent Stay with Outstanding Service from Samir

10.0

I had a great stay at this hotel. From the moment I arrived, Samir at the front desk was incredibly welcoming, professional, and made the check-in process easy. Great customer service like that really makes a difference. The room was also well equipped with great amenities that made the stay comfortable and relaxing. Everything was clean, convenient, and exactly what I was hoping for. Overall, I had a very positive experience and would definitely stay here again.

Good people on the staff putting out good results!

10.0

Everyone at the front desk reception, housekeeping department and maintenance team was great. Carole (my wife) and I would like to give a special shout-out to Samir at the front desk for being so helpful and knowledgeable in a positive way. Everyone working at the hotel and hotel customers must really appreciate Samir’s knowledge and efforts. My wife and I have highly recommended this hotel to our family and friends. We stayed in Room 424 for 9 nights and our room was beautiful. There are plenty of parking spots available here for guests. We would like to suggest for a few additional handicapped designated parking spaces near the hotel lobby entrance area for handicap guests.

Phenomenal guest service! Samir was amazing!

10.0

Our sat here was phenomenal! Clean, beautiful area. Perfect location. Although there is multiple other hotels around to chooses from, my family would choose this hotel again and again, due to the kind staff. HUGE shout out to Samir for making our stay amazing, you were so helpful ensuring every member of my family felt comfortable and provided the highest level of customer service, hospitality and the most genuine. 10 stars if I could because Mr.Samir! Thank you

Great choice

10.0

Samir from the front desk was warm and welcoming, he put us in the perfect room for our family and dog, the property was perfect and well Taken care of, breakfast was good and the coffee was perfect, we'll put this one in our visit again book.

Thank you Sal59

10.0

I had a wonderful experience staying here. Samir at the front desk was incredibly welcoming, professional, and helpful throughout my visit. The hotel is beautiful, and the overall service exceeded my expectations. I would definitely recommend staying here.

Executional front desk representative

10.0

Samir provided exceptional service from the moment I checked in. Before arriving, I had called the hotel to extend my stay and was told the hotel was completely sold out. Fortunately, I found an available room through American Express Travel and booked it. When I arrived, Samir went above and beyond to make everything seamless. He was able to find me a room with a walk-in shower, which I really appreciated, and even arranged for me to stay in the same room for my entire visit so I didn’t have to switch rooms. As a Platinum Elite member, he recognized my status, welcomed me warmly, and provided welcome bags with bottled water and snacks. Most importantly, Samir’s genuine hospitality made me feel less like a guest and more like I was coming home. His kindness, professionalism, and willingness to help turned what could have been a stressful situation into a wonderful experience. He is a tremendous asset to the hotel, and I hope he receives the recognition he deserves.