Pier House

Booked restaurant

4.0

My stay at The Pier House in Charlestown was a bit of a mixed experience. The initial interactions with staff on arrival were friendly and welcoming, and check-in went smoothly. The room itself was clean and generally comfortable, although a little on the tight side. There was also some mould visible at the base of the shower, which wasn’t ideal, but given that the hotel is rated three stars it’s the sort of thing I could overlook for a short stay. Unfortunately, the main issue came later in the evening. When I checked in, I specifically asked whether I needed to book a table for the restaurant. I was told that I didn’t need a reservation as it wasn’t expected to be busy that night. After returning from the funeral I was attending, I had a shower and then went down to the bar intending to have dinner. At that point I was told that the restaurant was actually full. I was advised that if I could find a table in the bar area without a reservation then I could eat there instead. However, there were no tables available in the bar either, which left me with no option for dinner at the hotel. This was particularly frustrating as I had asked the question earlier in the day and relied on the information given. Had I been advised to book, I would have done so or made alternative plans. It felt like a lack of coordination between staff and ultimately meant ending the evening by having to look elsewhere for food after a long and emotional day. Overall, while the welcome and room were acceptable, the poor communication around restaurant availability left a disappointing impression of the stay.

One of the best pub hotels we've stayed in

10.0

We had a fantastic stay here. The hotel is right next to the sea and we booked a sea view room which was excellent. The hotel looks as though it has recently been renovated and the fixtures, fittings and decoration all look brand new and very stylish. The breakfast was one of the best we've had at a hotel and the staff made us feel at home from the second we walked in. We'll be back.

Great Accommodation

10.0

Recently stayed here for a midweek mini break. No car parking at hotel/pub but as we were out of season most times we went out we were able to get parking outside entrance. If not you can park at sister hotel/pub just 5mins away. Throughout our stay all the staff were really welcoming & friendly. Our Room number 13 was one of the dog friendly rooms. Sadly no view from the room, but no worries as we were out & about most of the time. Every thing you needed was is the room & room was also tastefully decorated. The only odd thing we found was that toilet & shower facilities were up a fairly steep flight of stairs 😳 This was also where you had to store most of your clothes & bits and pieces as there is limited storage of the bedroom floor.

Short stay well worth it.

10.0

Always a pleasure to stay, rooms are excellent, food is well priced and very good quality , the staff friendly and helpful.

A real gem.

10.0

Cozy room with comfy bed and wonderful views. Love the decor. Staff were amazing, friendly and professional. Felt they would go the extra mile if needed - five star welcome and service to match. Decor lovely in all the areas and our room. Winter break deal is great value. Highly recommend booking for an evening meal as busy. Good choice on menu. Breakfast was delicious too. Second visit and would not hesitate to go back.

Pier House Hotel

10.0

My review would have been identical to the one sent on by CWCC in January. It looks like we had the same room for the same number of nights and had the same opinion. But in addition we must state the tremendous value of the offer. We have paid more than double for level of accommodation and service. Also the breakfast, although standard, was outstanding. Should we go back to Cornwall we would consider the Pier House to be an ideal base in all respects.