Spark by Hilton San Antonio Dominion♡

Terrible place

4.0

Front desk experience was not good. Asked for a luggage cart was told “we don’t have any down here”. Didn’t bother to help with our luggage ( we are both disabled). When we got to the room the curtains would not close so we had to move to another room. Housekeeper was extremely nice with this as. Manager didn’t bother to come see or help. Breakfast was non existent. When we went for coffee there was none and staff didn’t seem eager to make anymore. Juices were watered down. AND homeless people were coming in from the side door ( yes not secured at all) to help themselves with breakfast. Would not recommend this hotel nor will I stay there again. The only reason I gave it two stars s was because at least the room was clean.

Clean, Comfortable Stay with Great Service

10.0

I recently stayed at this hotel and had a great experience. The room was very clean, the service was attentive, and the staff were genuinely friendly and welcoming. Everything felt well maintained and well run. I’d definitely stay here again and recommend it to others.

Customer service was awesome. Very fast to help pet and kid friendly. .

10.0

Kid and pet friendly Very close to restaurants and Walmart. Quiet and the customer service was excellent. From the time we called that we ran out of towels till we got them was less than literally five minutes.

Just a stay

8.0

It was ok trip but I'm only concern was the thin walls. I was able to hear every time the individual went to the restroom and his whole conversation. I wasn't really impressed with the breakfast selection. It wasn't much to offer. The breakfast selection was low or empty and it wasn't even available to replenish it. Overall, the stay was ok but needed minor things corrected.

Not as advertised in price or facilities.

2.0

I arrived at the “Spark” hotel San Antonio airport to a dark parking lot without adequate lighting at the back . After entering the hotel, I discovered that in addition to my room fee there was a $100 hold for “incidentals”. As there was no room service, food available or entertainment venue I don’t what the reasons are for this. Their website advertises complimentary parking but they are charging a fee per night. My room was suppose to have a bath/tub combo but alas stuck valves meant no bath. They have decided to save money by not supplying the rooms with paper cups for drinking water. .. This is not as advertised nor what is expected under the Hilton brand. There are plenty of other hotels near the airport that are “as advertised”. This is not.

Tbh

6.0

Good location. Rooms are clean. Front desk kept taking calls with me standing there trying to check in. Felt it was rude but dont think he meant for me to feel that way. AC unit in 127 is very very loud and squeaky though. Still as a diamond member, I still love Hilton!