Scrub Island Resort, Spa & Marina♡

La isla es un paraíso y el resort está excelente así como la atención del personal salvo el desayuno

9.0

Nosotros tomamos desayuno continental y ofrecía muy poca variedad de cosas dulces

− La variedad de comidas en ambos restaurantes

Amazing Family Stay at Scrub Island

10.0

Five star stay at Scrub Island. This was our 7th stay at Scrub over as many years. Though the quality has waxed and waned a bit (and we miss the benefits we used to optimize when it was a Marriott property) this stay was one of our best. 2-BR Villa was perfect for our family of four. Our head butler (Lady Dee) made sure via WhatsApp that we had anything we needed, no matter the time/hour. We particularly enjoyed the updated furniture and menus at the North Beach as well as at Cardamom and Co restaurant. This resort is still unmatched in my opinion in beauty as well as comfort, location, and value.

Extremely Poor Service/Gorgeous Views

6.0

This extremely isolated resort offered stunning views of the Caribbean and the room itself (I stayed in the Leeward Villa) was outstanding. However, the service at this hotel was among the worst I've experienced. When my mother and I arrived (after pre-arranging our arrival time), we had to wait over an hour to be taken to our room (other family members said it took them over 2 hours). The phones in the rooms did not operate and trying to get picked up from our villa was a very stressful exercise. Despite the beautiful surroundings, I would not stay here again.

Peace, calm, attentive staff, great room--a winner!

10.0

Great stay. Staff were consistently friendly & professional. Governors Suite room was spacious, well-kept & very comfortable for a weeks’ stay. Five restaurant options provided plenty of choices. Good to very good food overall although I wish they had more bowls with veggie & protein options beyond salads. Decent gym. Management was responsive when I mentioned there were no towels or cleaning wipes in the gym, and they corrected that. Peaceful atmosphere, less busy and crowded than a large all-inclusive. Good value for what we paid. Easy to reach from the EIS airport & ferry service was prompt & convenient. Overall very nice facilities & we will consider returning next year.

Beautiful resort, but a little room for improvement

8.0

Stayed here for three nights before a charter. The hotel seemed pretty much empty, but the dock was full as it was 'full-moon party' time across in Trellis Bay. I had asked for a non-marina view room in advance as we did not want the noise from the docks, and we were allocated one overlooking Marina Cay, which was nice (N.B. despite the name, it's an island, not a marina!). The room was rather 'corporate' with no real local touches, which felt like a missed opportunity, but was a good size with all expected amenities, and a nice balcony with a couple of chairs. Whilst that balcony space was at a premium, squeezing in a small table would be an improvement for coffee mugs, drink glasses, camera etc. We had breakfast for the first two mornings. Both times we were the only guests. Service was good, and the food tasty, but the cappuccinos were very poor. The pool area was lovely, with plenty of loungers and umbrellas. The spa pool/jacuzzi was rather on the warm side, but pleasant enough. As the boats mooring on the dock were able to buy 'resort passes' to access the pool facilities, the pool area became packed by lunchtime, which meant longer waits to be served at the swim-up bar, and a much less relaxed experience generally with boat crews of 8 or so people each filling up the pool area. The lower pool area was much quieter, but the bar there wasn't open. We had an unfortunate misunderstanding with our bill as it seemed to have been mixed up with another customer's with the same surname, meaning we were presented with a bill for hundreds of dollars for just a couple of drinks. Fortunately after some discussion this was resolved. The bar staff were trying their hardest but seemed very short-staffed for the volume of people they had to deal with. We did the Wednesday evening 'North Beach' party, but probably wouldn't do so again. The (buffet) food was nice, albeit they ran out of most desserts before we got up to choose one, but the entertainment wasn't really our cup of tea, with conga and 'YMCA' dancing around the pool. The ferry to and from Trellis Bay was timely and convenient, and the hotel organised our taxi to Roadtown after we had checked out. The ferry also takes people to and from Marina Cay, which has a great restaurant. We ate there whilst at Scrub, and then again once on charter, and both times it appeared full with queues for tables. We would have liked to try the watersports there (Hobie Cat) but it was closed on the day we were interested in. The Scrub staff were generally friendly, but the majority were clearly on 'island time' most of the time, with no sense of urgency for anything, including our bags being collected from our room for check-out; with 15 mins to go before our ferry departure, the promised assistance had not arrived, so my husband carried all our bags down to the ferry by himself (lots of steps and no lift). Overall we enjoyed our stay at Scrub, and would probably return, but I would hesitate to book in peak periods.

Fun for kids but is getting worn down

6.0

We stayed for one night in the marina. The marina staff was great! Very helpful when we arrived. The last time we stayed here was about 10 years ago and the owners have not put much money into it since. It is a great location, and had a lot of amenities for kids but the place is just starting to get worn down. It really is a shame. They have a water slide, but there is a chunk of cement missing and could use a new paint coat. There is a trampoline in the water, but hasn't been blown up in about two months. We ate dinner and the staff was great but there was a lifetime show blasting on all the TVs that really brought the ambiance down. As much as the kids had fun at the pool, I am not sure we will be back until updates are made.