MUR Neptuno Gran Canaria - Adults Only♡

Fantastic staff

10.0

My wife and I stayed at this hotel for 16 nights and arrived home yesterday. We absolutely loved the hotel! Staff are amazing and cannot do enough for you from the restaurant and bar to the cleaners. Food and drinks were absolutely outstanding. We found lunch to be our favourite as all food cooked fresh but dinner was also great. Breakfast wasn’t really to our liking but that’s just preference. All cocktails made fresh with a wide range to choose from and all alcohol branded. However the cleaners were the real shining light of this hotel. Our room was cleaned to a very high standard every day but they went the extra mile. Some days they would come when we were in bed and we expected this meant we had missed it for the day but when coming back in the evening always found our rooms to be clean! The pool area is spotless and we never struggled for a bed. Very close to all amenities including Yumbo which is about 30 seconds walk away. Only 2 criticism’s were the rooms are very small (despite being very clean) and food isn’t available outside of meal times. Would have been nice if they left the cold buffet from lunch out after lunch just for something to pick at or a small selection from snack bar. All in all we had a fantastic time and would definitely return. Thank you to all at Neptune :)

Fue todo fenomenal

10.0

Todo!

Ремонт и замена кроватей и подушек

7.0

Отель хорошо расположен .

− Балкон и лестница близко , любой может проникнуть в номер при желании . Старый отель требует ремонта . Очень неудобная кровать и подушки .

We Miss You Already

10.0

We have been home 2 days and we cannot tell you how much we miss this hotel and the staff already. I can’t quite put into words how comfortable we felt at the Neptuno , the staff are so attentive, funny , kind and cannot do enough for you. They made you feel less like a generic guest and more like a friend, the chef knew exactly how we many rashes of bacon we wanted and how well done to make it from one interaction with us and the bar staff always remembered what you were drinking. We didn’t book the holiday all inclusive but it is better option, after a couple days we decided to upgrade as drinks are branded , the pool bar food made to order , endless salad and desserts was 100% worth €280 euros for 5 nights. Yumbo centre is just through the gate around the pool and very busy , we can’t comment on entertainment as we didn’t stay due to it not being our scene but the many friendly and wonderful guests we met have told us the drag bars are well worth it. We have met so many wonderful people staying here, with this hotel being LGBTQ friendly and as a member of the community myself I have never felt so safe , welcome and free to be me in my whole time of travelling or at home than I have in just a week of being here. The hotel itself is exactly like the pictures which isn’t usually the case , i would dare to say the pictures do not actually do the place justice. The pool area is beautiful, the sunbeds are the comfiest I have ever laid on and the chairs up at the bar are perfect for long periods of sitting. Carolina at reception is such a kind wonderful person who was there when we needed her, both for information and getting someone to recuse our towels when the Gran Canaria breeze took them away. This will definitely not be the last time we stay here. Thank you so much for such a relaxing break, Mamma & Bambino (to quote lovely Andrea from the pool bar) had the best time and we are extremely sad to be back home.

Amazing hotel. Loved every second!

10.0

Absolutely incredible hotel in every sense of the word. From the moment we arrived, the staff were warm, welcoming, and couldn’t do enough for us. The hotel itself was spotless, beautifully decorated, and maintained to an exceptionally high standard. The rooms were spacious, comfortable, and equipped with everything we needed for a perfect stay. The food is fantastic as are the drinks. The facilities were outstanding, the atmosphere was relaxed and friendly, and the location was ideal for exploring the surrounding area. Every aspect of our stay exceeded expectations, and it is genuinely one of the best hotels we have ever stayed in. One thing worth mentioning for future guests is that the hotel is a very popular gay hotel located in a well-known LGBTQ+ destination. We weren’t aware of this before travelling, but it wasn’t a problem for us at all and everyone was incredibly friendly and welcoming. However, it may simply be something to be aware of in advance if that isn’t the type of holiday atmosphere you’re looking for. Overall, we had a fantastic experience and would highly recommend this hotel to anyone looking for a first-class stay. We would happily return without hesitation.

Guest review

8.0

Struttura abbastanza grande , un po tutto datata dalle camere ai servizi e accessori, ma tenuta bene nel complesso. Punti forti: posizione comoda a tutto e piscina grande. Staff gentile e disponibile. Reception h24. La camera risulta carina, pulita e confortevole munita di terrazzino molto spazioso con stendino estraibile. Silenziosa nonostante sia ridosso del centro commerciale yumbo con locali e musica alta. Ho apprezzato la vista piscina. Bagno rinnovato con kit benvenuto, ampia doccia e bidet. Servizio di cambio asciugamano giornaliero. E’ presente un piccolo frigo , bollitore e cassaforte. Non ho fatto uso ma ho notato sia presente anche il servizio lavanderia. C’è una piccola palestra interna nel interrato e una piccola sauna esterna vicino al bar . La piscina decisamente meritevole con ampio spazio di lettini prendisole con telo giornaliero inclusi. Colazione buona e variegata. Una buona struttura.

− La struttura e’ datata ma si presenta bene senza grosse criticità, ma ho trovato nel complesso il Rapporto qualità prezzo un po elevato, andrebbe svecchiata al fine di allineare standard e prezzi. Ho trovato che la colazione avesse anche troppi prodotti a buffet, personalmente offrirei un po meno prodotti alzando la qualità degli stessi. L’età media un po elevata dei clienti.