Astoria Plaza♡

Top notch service

10.0

I stayed in Astoria with my family and I have to say it was an amazing experience. The lobby was a bit smaller than we expected which was a non-issue. The property location was convenient. We literally walked to the closest mall which is Estancia Mall. The service was top notch. We were very impressed by the staff from the moment we stepped on the property. You can really feel the pride of the people who work here. Everyone was very friendly and professional. They all carry with them a smile. Checking in and out was a breeze. Thank you to Mr. Joshua Siapno and his team at the front desk for being so attentive and amazing! Kids love their surprise treats. I forgot the names of the staff at the restaurant (I think JM? was one of them), but I have to say the hospitality from when we were sat down was exceptional. The buffet breakfast was great and offered different options. The suites we booked were very spacious and had everything we needed and more. For the price you pay to stay at this property, it is absolutely worth the money. We stayed at other hotels while in Manila and I have to say, the people who work in this property trumps everywhere else we went. Management should be proud! We would definitely be coming back and would 100% recommend this property to anyone looking for a nice place to stay while in Manila.

Awesome and amazing

10.0

The front desk and the concierge even the security staff are all amazing. No question too stupid or too big. Everyone is always willing and available to help out. I would like to mention Jasmine Cunanan as someone who had all the answers. :-) Wife and i usually fly to Manila every few years to see family and friends. We will be back to Astoria Plaza. Thanks to the beautiful service!

Dated but comfortable Hotel with Spacious 1 bedroom suites in the heart of Ortigas

10.0

I stayed at Astoria Plaza for the last couple of days of my business trip in March. I booked ly stay on a 3rd party booking engine as it was a lot cheaper than booking direct unfortunately. I had actually stayed here more than ten years ago, and not much has changed. The lobby, felt smaller than I remembered though. I arrived around check-in time, but my room was not yet ready, so I had to wait about 30 minutes. It was a bit surprising as there were not many guests actively checking in, although the lobby itself was overflowing with luggages and luggage trolleys. On the positive side, the reception staff were all friendly and approachable. I ran into the usual issue with deposits. Since I do not typically use credit cards where I live, I had to leave a cash deposit again. It is something I have mostly encountered in the Philippines, and it still feels a bit inconvenient compared to other countries. The lobby seating is quite limited and uncomfortable, with only a small number of seats, and the elevators can get busy, especially during peak hours, as there are only two guest elevators and one service lift. The room, however, was the highlight. It was very spacious, with a separate living area, kitchen, and bedroom, and offered nice views of Ortigas. Just like the rest of the hotel, it felt dated, but everything was clean and well maintained. The beds were slightly small but comfortable enough. One issue I encountered was with the shower, which had very strong water pressure and tended to flood the bathroom floor whenever I showered. Thankfully, housekeeping was responsive and helpful whenever needed. I did not get to use the other amenities, as I was mostly out during the day. Breakfast was served on the ground floor and was actually quite good, with the fried plantains being a standout for me. The only thing that felt unnecessary was how strictly they managed seating. Staff would assign tables and repeatedly ask for my name, even after I had already provided my room number or shown my key. It may be for security or organization, but it felt excessive, especially when the dining area was far from full during my entire stay. I ended up always choosing my own seating most of the time, simply to be more comfortable given personal circumstances. Check out was fairly smooth, though there was a short wait while they inspected the room. Overall, it was a pleasant stay. The hotel may be dated, but it is well maintained, the rooms are spacious, and the location is very convenient, close to major shopping centers like Megamall or the Podium. I would still consider staying here again for future trips in Ortigas.

Wowsome!

10.0

Home away from home when in Manila!!! Consistent smile courtesy and friendliness across all staff!

Good

8.0

Very friendly staff. Selena n shuttle driver etc

Daveson 5 stars

10.0

Daveson was very professional! I loved my two days in Astoria