Cebu Parklane International Hotel♡

Do not stay here

2.0

This is the most alarming hotel experience I have ever had. At 2:25 a.m. on 16 February, while my husband and I were asleep, a member of hotel staff knocked quietly and then proceeded to open the door to our room (Room 1512). This was an unauthorised entry. No explanation was provided at the time, and none has been provided since. This was not a minor inconvenience — it was a serious breach of safety, privacy, and trust. Guests should feel secure in their rooms, especially in the middle of the night. I was fortunate not to be travelling alone or as a vulnerable guest; had this happened to someone elderly or unaccompanied, it could have been genuinely frightening and unsafe. What makes this situation worse is the hotel’s handling afterward. I raised the issue immediately and was explicitly told by a staff member named Ryan that management would respond the same day. That response never came. I have since checked out, yet it appears the hotel assumed that once I left, the incident would simply be forgotten. It has not been. I also informed Booking.com, who were similarly advised that the hotel would respond. To date, there has been no acknowledgment, explanation, or accountability from management. The lack of urgency, communication, and responsibility following such a serious incident is deeply concerning. Based on this experience, I cannot recommend this hotel to anyone who values personal safety and basic guest security.

Unacceptable service and food

6.0

Stayed for 16 nights for business. On arrival Saturday evening after 30 hours of travel I was sent to an incorrect room which already had occupants. Very embarrassing. I was then sent to a 2nd room where I couldn't gain entry. I was then sent to a 3rd corner room 702 with a huge generator directly outside my window and the noise was deafening. No sleep for 2 nights. Onto my 4th room on the 9th floor. 2 floors above the deafening generator. We had an earthquake on the Sunday night. No alarm or evacuation plan. Guests fended for themselves. Overall this is a budget hotel with hard beds, cheap bed coverings and old fashioned decor. Breakfast each morning was 6am to 10am. It was stone cold whether you arrived early or late. If you arrived at 9 all stations were practically empty. Staff were inept and guests looked after themselves. This is my 3rd business trip since 2023 and this is the worst hotel I've stayed at. Only 1 bar on floor 4 closing at 11pm with kids serving Only saviour was good gym and staff

Guest review

10.0

Great place!

Guest review

10.0

Staff and everything was awesome!!! Been returning here several times!

Guest review

10.0

Very good service, staffs have been exceptional

Guest review

10.0

Exceptional service with staff dedicated to help