Amus Hotel & Spa♡

Travelling as a Coeliac this exceeded my expectations

10.0

There are very few holidays where we’ve reached the end and genuinely wished we could stay longer, but this was definitely one of them. We arrived very late at night after our transfer, so waking up the following morning and properly discovering the hotel for the first time was such a lovely surprise. The hotel is beautifully designed, spotlessly clean and in a fantastic location right on the beach. Just remember to pack beach shoes as it’s a pebble beach. One of the first things that took our breath away was the view. Looking out across the Aegean Sea towards Turkey, the sunsets were simply spectacular. Every evening felt different, and we never got tired of watching them. If you’re eating in the main buffet restaurant, I’d definitely recommend booking dinner for around 8.00-8.15pm, as watching the sun set over the sea while you eat is something we’ll remember for a very long time. One of my biggest concerns before travelling was that I’m coeliac. Choosing an all-inclusive holiday can feel quite daunting when you have to trust other people with your food, but I honestly couldn’t have asked for a better experience. Every day the restaurant staff took the time to show me around the buffet, explain what was suitable and offer to prepare food separately if I preferred. I could order fresh gluten-free toast at breakfast, along with pancakes and pasta throughout our stay, and nothing ever felt like too much trouble. More importantly, I never felt like a nuisance. The care, knowledge and reassurance they gave me meant I could genuinely relax and enjoy my holiday, which is something that’s sadly quite rare. The food itself was excellent. There was plenty of variety every day, everything tasted fresh and the quality was far better than we’ve experienced at many all-inclusive resorts. The drinks were equally impressive, with great cocktails and good quality spirits included. We also tried several of the speciality restaurants during our stay. The Greek and Italian restaurants were both excellent, with the Italian being our favourite. The children’s portions were huge and the quality of the food was fantastic. On our final evening we treated ourselves to Lobster Night, which we thought was excellent value for the quality of the food, and the live entertainment made it a really special way to end our holiday. One thing that wasn’t completely clear when booking was that the Mediterranean Restaurant is included as part of the all-inclusive package for lunch but not for dinner. We accidentally turned up expecting our evening meal to be included before realising our mistake, so we headed back to the buffet instead. It certainly didn’t spoil our evening, but it’s worth knowing in advance as it wasn’t immediately obvious to us when booking. What really made the holiday, though, was the staff. Every single person we encountered, from the restaurant and bar teams to housekeeping and reception, was genuinely friendly, welcoming and always happy to help. Housekeeping did a fantastic job keeping our room spotless every day, and the cleanliness across the whole hotel was exceptional. They were also brilliant with our children, making them feel welcome from the moment we arrived. We stayed in one of the bungalows (Room 3102), which was beautifully decorated and very comfortable. The bed and pillows were excellent, and our children both slept really well on the sofa beds. The bathroom was spacious, with twin sinks making it easy for all four of us to get ready. When we first arrived, I was a little worried about a low humming noise outside, which I think came from an air conditioning unit, but after the first night we barely noticed it. The whole resort is immaculately maintained and beautifully landscaped, and there’s also a handy on-site shop with reasonably priced gifts and essentials. Our children absolutely loved the kids’ club. It runs two sessions each day with different activities. Our 10-year-old was convinced she wouldn’t enjoy it but ended up asking to go back, while our 6-year-old thought it was the best thing ever. One memorable evenings entertainment was in the rooftop bar with an incredible duo singing and getting guests up and dancing. The pool areas were lovely, although it’s worth knowing that sunbeds are in high demand. We found that if you arrived after around 9.15-9.30am, particularly at the main downstairs pool, it was much harder to find somewhere to sit. There are signs saying towels left before 9.30am may be removed, although we didn’t personally see this being enforced. We spent most of our time at the rooftop pool, which felt much more relaxed and spacious, and we were usually able to find sunbeds there after breakfast. The hotel was also a brilliant base for exploring Rhodes. Reception arranged a taxi into Rhodes Town for just €15, making it really easy to visit independently one evening. We also booked the Jet2 historic tour of the Old Town, which was fascinating, and a transfer to Lindos, which made for another fantastic evening out. Overall, we honestly couldn’t fault our stay. The hotel is beautiful, the food is excellent, the staff are exceptional and the level of care shown, particularly around my coeliac disease, was something I’ll never forget. Thank you to everyone who made our holiday so special. We left feeling relaxed, incredibly well looked after and already talking about when we can come back. It’s one of those rare holidays where, when it came time to leave, we simply didn’t want to go.

Super family experience

10.0

Excellent experience wonderful staff

Hotel internazionale, buon punto di partenza per visitare l'isola

8.0

La struttura ha carattere e dimensioni di un hotel internazionale, con i suoi pro e i suoi contro. Abbiamo apprezzato la cucina varia e l'abbondanza delle pietanze, in particolare a colazione, e il personale di sala molto disponibile. La camera dove abbiamo pernottato era adeguata allo standard dell'hotel, con un letto matrimoniale ampio e un secondo letto per nostro figlio adeguato. La TV presente in camera prende anche alcuni canali italiani e molti internazionali. Abbiamo trovato molto comodo il parcheggio riservato dell'hotel; per chi prende a noleggio la macchina, c'è la possibilità di affittare auto e scooter poiché c'è un addetto dell'agenzia in corrispondenza dell'ingresso. Ho utilizzato spesso la palestra, che è abbastanza fornita di pesi e attrezzature per il fitness.

− Le piscine sono posizionate in diversi punti dell'hotel, in particolare la più grande che si trova vicino al parcheggio, è molto frequentata e affollata e non particolarmente pulita, così come i lettini e gli ombrelloni. Il mare in questa posizione non è il massimo, è spesso mosso e la spiaggia è piena di ciottoli, ma per un'occasione può andare bene. Per gli ascensori c'è spesso una lunga attesa, in particolare in corrispondenza dell'ora di cena; il bagno in camera è un po' piccolo e con la porta che si apre verso la tazza. La zona dove si trova la struttura non è particolarmente attraente la sera.

Overall, we had a lovely stay and there were plenty of positives - but not fully all inclusive

8.0

Overall, we had a lovely stay and there were plenty of positives. The hotel was exceptionally clean throughout, and the food was very good with a good variety. The app provided on arrival made it really easy to book the restaurants, which was a nice touch. The location is excellent—close to the airport and Rhodes Old Town, making it easy to explore. The views from the restaurant and bar were beautiful, and the spa was a relaxing way to unwind. The main disappointment was the all-inclusive package. There is a bar and restaurant (dinner) that aren't included, and even within the à la carte restaurants and main bar, there are separate menus with a number of meals and drinks that require a charge. I hadn't seen this mentioned in any other reviews, and if I'd known beforehand, I would probably have chosen a different hotel. We've previously stayed at all-inclusive hotels in Crete and Corfu where everything was genuinely included, so this came as an unexpected surprise. Another downside was the sunbeds around the pool. They were usually all reserved with towels by the end of breakfast, making it difficult to find anywhere to sit later in the morning. It would be great if the hotel enforced a policy to discourage reserving sunbeds for long periods without using them. Despite these points, we enjoyed our stay thanks to the cleanliness, good food, relaxing spa, and convenient location. Just be aware of what's included in the all-inclusive package before you book.

Best Hotel you could wish for

10.0

My wife and I have just returned from a 10 day stay in Ixia Rhodes. We stayed at the wonderful Amus Hotel & Spa and stayed in the Elite Suites. Daria who is the manager of the suites is the most wonderful person you could wish to meet and her team of Lia and Chrysi are a credit to her. The staff and facilities are exceptional and anyone visiting this hotel will not be disappointed in any way. Everything about it is exceptional. I cannot speak to highly of the team and special shout out to Manus who also looked after our every need. We cannot wait to go back asap. Many thanks again to all concerned.

Will never book again

4.0

The location, free parking. Nice beds and pillows. Nice coffee in the breakfast restaurant

− It’s old, smelling in the halls. No water or nothing on arrival. They charged me 30 eur twice for taxes? Never got the refund. Charged twice for water sent to the room. Cost me 27eur for 4 bottles? It’s not normal. The breakfast was ok boring not the best selection but nice staff. Good coffee. We were at the 9.th floor and the restaurant was on the 10th therefore we woke up very early from all the noise, very loud unfortunately. The people in reception is not very friendly or helpful. They made mistakes and never fixed any of it, took forever. Not an apology either I just left eventually without getting a refund as promised. In total I was charged 57 eur more than they should. No coffe machine in the rooms. More like a 3 star hotel feeling. If it wasn’t for the comfortable beds I would demand a refund of the whole stay.