Rixos Premium Dubrovnik♡

Good stay and excellent location

8.0

The hotel was excellent but feel there's not enough for toddlers to do the smaller pool was still very deep

Wonderful but fell short of expectations

8.0

We had a wonderful stay overall and the location is fantastic. The hotel itself is beautiful, with clean, spacious rooms that were serviced every day. It is also just a short walk from Dubrovnik Old Town, making it an ideal base for exploring the area. The staff were always friendly, welcoming and helpful throughout our stay, and the quality of the food was generally very good. There were, however, a few areas that fell below the standard we expected from a hotel of this quality. Several of the communal toilets had broken doors or were out of order, and the showers by the pool and sports area were poorly maintained, with empty shampoo and body wash dispensers. On two occasions, meals served in the lobby restaurant arrived cold. Around the pool, there also didn’t seem to be enough staff available, which meant it was often difficult to get drinks without waiting. Despite these issues, we had a lovely holiday and enjoyed our stay. With a little more attention to maintenance and service in some areas, this hotel could easily match the high standards suggested by its beautiful setting and facilities.

Not 5 star!

6.0

When you walk in the hotel feels 5 star and luxury but it’s not long before you realise at best it’s probably a 3 star. No shampoo or conditioner in public showers to wash before you go home. Public toilets had very few with locks. Cold food from main restaurant twice and staff get very defensive when you complain. Food is very expensive for what you get. Good service and good in the Greek restaurant but at the end of your meal staff practically force you to write a review about them there and then giving you their name and QR code. We had issues with a refund and the financials so check your bill fully before paying. Even though surname was correct on everything it was incorrect on check in and throughout our stay despite being told several times the correct name. Whilst I realise Croatia is very laid back and slow we found staff inattentive and we often had to go looking for them to order drinks and food. We had a good holiday but these things did have a negative impact on us as they kept building up.

期待していただけに、少し残念な滞在でした。

5.0

スタッフの方々は親切で、朝食も種類が豊富で美味しかったです。

− バスルームの清掃が少し気になりました。特にシャワーヘッドにヘドロのような汚れが付着しており、清掃をお願いしましたが改善されなかったのが残念でした。 また、早朝のチェックアウトのため朝食ボックスをお願いしましたが、サンドイッチとバナナのみで少し物足りなく感じました。期待していたホテルだっただけに、全体的に少し残念でした。

Very good but room for improvement

8.0

Overall very good, clean room and friendly staff. Food and drink in hotel expensive so bars and restaurants under utilised which takes away from the atmosphere. Lowering prices would help drive up trade. I agree with previous comments re non hotel guests in pool area and music. Those using the facilities were dealt with but it’s not ideal. Sunbed reserving needs to be addressed, after mid morning it was a lottery as to whether you’d get one. Some were left for hours not being used. It’s not fair on other paying guests. 20 minute walk into the old town and a stunning location.

Not luxury

6.0

Friendly staff and lovely views. Comfortable bed and great balcony. Tired room off an institutional corridor that smelled of damp. An aircon unit leaked every day of our stay. Bathroom fixtures need to be upgraded. Generally good quality food but limited choice at dinner in the main restaurant. Food and drinks expensive, which probably explains why the restaurants seem underused. Pool deck is very cramped. Dreadful, intrusive music after 1pm most days. On our first day, two members of staff had an aggressive row in the pool bar, in full sight/hearing of guests. Both appeared to be supervisors. Totally unacceptable behaviour. Better hotels are available for the price.