Hotel Shangri-La Roma by OMNIA hotels♡

Stop over a Roma tra viaggi di lavoro

9.0

Camere molto larghe e ben arredate con gusto classico moderno. Bagno nuovi. Ristorante con buona scelta. Il verde circostante pur essendo in prossimità di una delle direttrici romane

Guest review

9.0

Camera spaziosa e letto molto comodo. Check in e check out veloci comodi per l'aeroporto. Struttura moderna e molto pulita. Camera dotata di tutti i comfort con anche spazzolini e dentifricio. Molto molto consigliato

− Colazione buona, ma poteva esserci più scelta specialmente per il pane fresco che mancava

Guest review

10.0

Veramente top!

Guest review

10.0

Sto diventando un cliente abituale e quando c'è qualche errore del sistema rispetto alla camera che avevo scelto lo staff me lo risolve subito,ma non solo mi hanno dato una camera migliore, fare un tipo di scelta dandomi una camera di livello superiore può solo che essere una scelta vincente e fidelizzarmi per quanto mi riguarda, anzi direi un mini appartamento non camera, davvero stupendo, design super moderni e ricercati,colori e muratura del bagno stupendi, servizi completi di tutto, puoi anche decidire di cucinarti per conto tuo visto che è attrezzata di cucina totalmente accessoriata,letto e divano super comodi per un confort totale,super apprezzate le TV di ultima generazione con tutte le piattaforme di intrattenimento integrate, aria condizionata in ogni ambiente davvero top ,colazione ottima,staff gentile preparato e cordiale, un hotel di alto livello che guarda al futuro,e la ciliegina sulla torta sarà la piscina che ho visto essere in costruzione, se verrò coccolato così tornerò tantissime volte e porterò anche la mia famiglia

Facilities were ok the staff were horrendous

3.0

Our stay at the Shangri-La Rome was, unfortunately, a very disappointing end to what had otherwise been a wonderful trip through Italy. The room itself was tired and not what we expected from a hotel carrying the Shangri-La name. It lacked the quality, comfort and attention to detail you would normally associate with a luxury property. What disappointed us most, however, was the level of customer service. Rather than feeling welcomed and valued as guests, we felt like an inconvenience. On more than one occasion we observed staff speaking negatively about guests amongst themselves, which created a very uncomfortable atmosphere. Whether those comments were directed at us or others, it is not something anyone expects to witness in a hotel of this calibre. Professionalism and respect should be the standard, not the exception. When we raised concerns, there was little genuine interest in resolving them. Interactions often felt dismissive, and the overall attitude lacked the warmth and hospitality that are the hallmark of great hotels. After staying in a number of hotels throughout Italy, this was easily the weakest experience of our journey. It’s disappointing because the Shangri-La brand has a strong international reputation, and this property simply did not live up to it. We hope management takes guest feedback seriously and invests in improving staff training, professionalism and customer care. A luxury hotel is defined just as much by the people who work there as it is by the rooms themselves, and this experience fell well short of the standard we expected.

− Our stay at the Shangri-La Rome was, unfortunately, a very disappointing end to what had otherwise been a wonderful trip through Italy. The room itself was tired and not what we expected from a hotel carrying the Shangri-La name. It lacked the quality, comfort and attention to detail you would normally associate with a luxury property. What disappointed us most, however, was the level of customer service. Rather than feeling welcomed and valued as guests, we felt like an inconvenience. On more than one occasion we observed staff speaking negatively about guests amongst themselves, which created a very uncomfortable atmosphere. Whether those comments were directed at us or others, it is not something anyone expects to witness in a hotel of this calibre. Professionalism and respect should be the standard, not the exception. When we raised concerns, there was little genuine interest in resolving them. Interactions often felt dismissive, and the overall attitude lacked the warmth and hospitality that are the hallmark of great hotels. After staying in a number of hotels throughout Italy, this was easily the weakest experience of our journey. It’s disappointing because the Shangri-La brand has a strong international reputation, and this property simply did not live up to it. We hope management takes guest feedback seriously and invests in improving staff training, professionalism and customer care. A luxury hotel is defined just as much by the people who work there as it is by the rooms themselves, and this experience fell well short of the standard we expected.