Best Western Corona

High price for average rooms

4.0

For £250 I would have expected more than a room that was not really up to the standard of a premier inn one. Very average. At 8.30 on the Saturday morning the cleaners started cleaning the rooms on the floor whilst talking loudly to each other from one end of the corridor to the other. On check out the receptionist was told of the issue we had and said she would talk to the manger of the cleaners. However the damage had already been done. Not a very relaxing break.

Bait and switch breakfast!

4.0

The hotel is nothing special but in a good location. The reason I give it a low 2 star is due to the way their “bait and switch” tactics. And I said “tactics”, in plural. I booked the room on the BW website, room only. While waiting for my turn to check in, another guest was checking out. There’s a lengthy discussion about a breakfast charge which the guest said he didn’t eat. I should have paid more attention to it but I unfortunately didn’t. But I did noticed the sign indicating a hefty charge for breakfast, which I thought to myself “that’s pretty expensive breakfast!” During check-in, the front desk staff offered me “free breakfast” despite my not booked the room with the breakfast option (I don’t eat much at breakfast, just coffee and pastry). I thought that was a nice gesture. So I thanked her profusely and went up to my room. On the elevator and just about everywhere, there’re multiple signs on how much the breakfast was. I thought that was odd. Imagine my surprise when at checkout, I was told I owed 3 breakfasts. So we went on a long discussion on the “free offer” which the manager on duty said he couldn’t find any notes indicating such an offer on file. He then made another “offer”: “I will talk to my boss and see if he would agree to refund part of it given the misunderstanding”. Guess what? You’re probably not surprise that no communication whatsoever on that second “offer” of refund were ever forthcoming! In short, the hotel uses their overpriced breakfast as a bait and switch to extract additional income from the guests. Guests, in plural, as I witnessed the same drama playing out with another guest earlier. And they further make more “offer” of refund which they also failed to honor! (Btw, the “breakfast buffet” was of mediocre standard. I definitely wouldn’t have bothered paying 16 pounds for. Could have gotten a lot better pastry and coffee for less than 10)

Average hotel with good location

6.0

The hotel showed 4 stars AA outside but that was not reflected inside. Room average, though clean. En suite okay. Minimal refreshments. Net curtains need a wash and ironing. Carpet needs a clean too. Receptionists were nice and helpful though and gave us a cup of tea when we were waiting to leave. Suggest new seating in Reception area. Lastly location was good. Bars, restaurants and shops all around but hotel on quiet road. You can get almost anywhere from the area, by bus or tube. No 24 bus can get you to the hotel from Victoria Station if you don’t feel like walking.

Great location, clean but a little cramped

8.0

The room is very small just enough for a solo traveler with one luggage. There was no fridge and no AC only fan so challenging in the summer. There was a heater for winter tho. The toilet is also very cramped. Its alright as long as you know what to expect. I was disappointed there was no fridge at least. It was clean and the cleaner comes every day. The location is amazing, very close to the train station and bus stops. Can walk to Westminster and Victoria Station.

Guest review

8.0

Clean room

Guest review

8.0

The rooms are TINY, old and definitely need some updating! The staff was SUPER friendly and kind!