Citotel Du Midi♡

Guest review

6.0

inconvenient parking

Decevant le traitement de la réception aux client

4.0

Si bien aurait pu être bien, la manière de se connecter avec les recepcionistes de l'hotel a été decevant. J'emmenais avec moi une trotinette éléctrique et une fois je suis arrivée m'ont interdit de l'entrer. Je derais la laisser danus un garage où seulement pouvais y acceder jusquà 20 h. Pas après... Àla fin mais apres discuter ils ont accedé mais je sais que je n'y retournerai jamais.

Guest review

8.0

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Highly recommended !

10.0

I have to highly recommend Hôtel du Midi if you are passing by Narbonne. The hotel is perfectly positioned a short walk to the beautiful, historic centre of Narbonne. Clean, amazing breakfast and great value for the price. It will be my hotel to go to every time I will have the pleasure to visit Narbonne. Plus, they were extremely accommodating with my late arrival.

Sympa

10.0

Nuit sympa, c'était calme

oily tap water and condescending staff

2.0

i only stayed at this hotel because i was stuck in narbonne because my coach was over an hour and a half late so i missed my connecting train. i had to call my mum to book this for me whilst i worked out how to get into narbonne centre so i was unaware that the check in time was until eight pm, booking.com tells you to enter your check in time (i told my mum i would be arriving between nine and ten since it was already eight and i didnt know yet where i was going), the booking confirmation email was received at 1959 local time. so if check in is up to eight pm then they should not allow you to make a reservation. i arrived just at 2100 and the pin code for the door didn't work and i waved at the person at the reception who proceeded to lecture me repeatedly that i should have arrived in time. i apologised and understand that it was an inconvenience for them but i didn't even have a chance to explain because i was just lectured repeatedly on how i needed to be there on time. i found it extremely patronising and rude and i didn't appreciate it after my extremely stressful day of travelling. i was then told to pay the tax which i was happy to do (however i have since looked at the booking email and seen that the tax was included in the price on booking.com). it was only one euro but i had no cash on me because i forgot to get some out when i arrived at the train station. the person at reception wouldn't let me pay by card and didn't bother telling me where the closest cash machine was, they just told me to go next door to a shop to buy something and get some money back. when i went to the shop they said no card, so i had to look up on google where the nearest cash machine was, it was seventeen minutes walk so i ran there and back (i tried to go back to inform them that i might be a while but they had left the desk) and when i returned i was once again lectured on how i need to have money etc. on the booking confirmation it says they accept card, i know one euro is a ridiculous amount for a card transaction but i didn't expect it to be so little. and, again, i had already paid for the tax online on booking.com the person at the reception then told me how lucky i was that he was there (which yes i do appreciate that someone was there to let me in after check in time finished but i thanked and apologised but these lectures continued on and on) and that i should leave a good review to which i replied that i would but only because i didn't want to be turfed out on