Europa Hotel

Surprise amenities, poor guest relations

4.0

Not until I prepared my review of this hotel did I learn that amenities far exceeded what I expected. Two tour buses loaded to the gills with a combined approximate 100 guests arrived at the same time. How registration cared for so many, in addition to non-group members, is beyond me. Our group arrived late on the warmest November afternoon in Greece's history for a one-night stay. I arrived in the basic, uninspired tourist room, checked out the small balcony overlooking a parking lot and other balconies in major need of an upgrade, and turned on the a/c system. Warm air came out, so I washed a few garments in the sink and hung them in front of the vent, which billowed heat, although the temp was set at 70ºF and "cool" setting. I went to registration and was told I didn’t know how to adjust the a/c system. Duh! I live in Florida. Operating any a/c system is taught prenatal! A clerk went with me to the room, saw that I had it set on Cool and at 70ºF, but heat still saturated the room. I travel with a battery-operated digital thermometer. The temperature in the room was 82ºF. The clerk said that the guests wanted heat. Not this guest! When scores of complaints to registration AND our tour-guide, the clerk came back and said the system was centrally controlled and that heat had been turned on in the morning and not reset for a/c in the afternoon. Guess his opinion of stupid tourists not knowing about a/c changed. He sent a bucket of ice and two bottles of cold water, which I refused. Adamantly and vocally. Now, about the surprise amenities. Since the balcony overlooked a parking lot, I thought there were no amenities. Photos of the huge pool astounded me. Had the arrogant clerk informed me about the pool instead of sending ice and cold water, I would have cooled my body and temper by taking a dip before dinner, where I had prepared a surprise for a tour member who was celebrating a birthday. The poor guest relations and arrogance of registration clerks is the purpose of my low rating. Be advised if you stay here to ask if the ventilation system has been set for heat or a/c. Or just go to the beautiful pool not visible from the tourist-class rooms.

Everything is perfect

10.0

Everything was perfect! The room, the restaurant, the personnel, the facilities, the cleaning… we got also ice cream and two dishes on the house, very kind It is really a great recommended choice!

Beautiful spot, great rooms, excellent food

10.0

We loved this hotel! It is quite beautiful and the hotel restaurant food is so, so, SO good. It is conveniently located, a short drive to the ancient village of Olympia and has a really nice pool. The grounds are beautiful. The staff went out of their way to be extra helpful, useful and kind when we experienced a medical issue while staying there.

Great hotel …..fabulous outdoor restaurant

10.0

Stayed for one night as part of a small group tour of 14 people . Our room was fine with a walk in shower as requested by our tour company . Beds & pillows were very comfortable, possibly the best ones on our whole tour of staying in 7 different hotels . Really nice swimming pool with stairs & handrail to enter . Terrace was nice , lots of sunloungers and a bar for drinks . The highlight of the hotel has to be the restaurant. It’s set in an olive grove . Our table for 2 was set on a lawn right next to an olive tree !!! No mosquito bites or any other insects flying around either . Dinner was delicious, lovely mezze , nice wine .We were gifted bread , which comes with a can of olive oil . Also a dish of okra , which we usually dislike but this was lovely. Breakfast was served in a huge dining area . Food selection was fine . A very pleasant stay after a very hectic day at Olympia .

Large comfortable room, decent food

10.0

A very nice hotel with spacious and comfortable rooms with balconies. Ours overlooked the pool. Unusually for Greece there was a kettle and tea/coffee provided. We had a pre-dinner drink at the pool bar but the garden taverna was set aside for a large group of Americans. It looked lovely though. Our smaller tour group had a very good buffet meal in the main restaurant with plenty of choice. The hotel is up a steep hill and too far to walk easily to the town.

Guest review

10.0

Nice new and clean room, good breakfast, friendly staff