Abalú Collection Hotel Boutique Gran Via

Tolerable, main benefit is location l, but never book again

6.0

Location, nice staff, towel change and bed make up on the everyday basis.

− The hotel was extremely outdated and poorly maintained. The worst part was the flooring in the room. Instead of proper flooring, there was some kind of old, rubber-like construction material that looked like roofing felt and had a strong rubber smell. It was dirty, dusty, and looked as though it had never been properly vacuumed or cleaned. This was by far the most unpleasant part of the stay. The furniture was very old, and the room was cluttered with unnecessary pieces that took up space without serving any practical purpose. Surprisingly, there were no proper shelves or storage space for clothes. The bathroom was also outdated, and the bathtub was only practical to use as a shower. Overall, the hotel desperately needs renovation, particularly the flooring, furniture, and general cleanliness.

Lovely staff & location but change the flooring in the standard rooms

5.0

Staff were excellent. The cafe/bar in reception was absolutely delightful, as was the linked bigger bar/lounge next door. Central location ideal. Room cleaned well, daily.

− I had the standard room which unfortunately is too small for 2 people staying several days, with hardly any space for clothes (a small rack). So carefully consider this room if staying for several days. Room decor and paintwork needs a bit of touching up. Expensive for size of room but essentially paying for the central location (not a problem). But I gave low scores because of the HORRIBLE flooring. It feels like a mix of vile coarse rubber & tarmac. There are hairs stuck in it. I've never seen anything like it. Who on earth decided to install this in a "boutique" hotel?! Other people have said same thing (reviews). I repeat, it's truly HORRIBLE HORRIBLE to walk on. Get rid of it! I gather that other floors have decent flooring.

Guest review

1.0

− Es la primera vez que hago una reseña negativa a un hotel, pero creo que la falta de empatía se debe explicar. Se hace una reserva reembolsable y sin desayuno hace tres semanas, por un error del sistema de booking se hace no reembolsable y con desayuno. Si miráis en chat gpt puede pasar. Soy usuario genius con más de 15 reservas año desde hace diez años, conozco perfectamente su sistema. Dos semanas antes de la reserva , contacto con el hotel les comunico que por motivo de la reunión debo cancelar la habitación, les explico la situación y su respuesta es que me fastidie. El servicio de atención al cliente también lo intenta y obtienen la misma respuesta. La única vez que me pasó anteriormente y en ese caso por un error mío al hacer la reserva, el hotel me abonó sin problemas ya que les avisé con una semana de antelación. No puedo entender que el hotel con dos semanas no me haga el abono. Lo único que puedo hacer ahora es exponer mi situación y antes me corto un dedo que ir a ese hotel.

Lindo a los ojos pero inseguro. A tus pertenencias pueden salirles pies.

4.0

La adaptación y decoración: hermosos.

− La restauración hizo necesario poner puertas de vidrio en los pasillos. Lo que genera una sensación y experiencia de mucha inseguridad e incomodidad. El desayuno un loop de 6 días. Desapareció un monedero con dinero de la habitación y nunca hubo noticias.

Muy linda y cálida!

10.0

El personal más que atento, me olvidé una cadenita, me escribieron enseguida. Realmente son súper amables