Lord Kensington Hotel

Poor deco and badly need upgrading in every way

4.0

Very poor quality bed, squeeked all the time, spring in the bed have gone, hard to sleep, safe deposit box in the room didn’t work, the staff tried in other rooms, none of them worked, stairs squeaked going up and down, rooms need upgrading with bed, walls carpets ect … good location and nice staff but the owner needs to spend money to make room liveable.

Guest review

6.0

Ok

Disappointing Stay~ Dirty Bathroom, misinformation

2.0

I called the hotel in advance to confirm if they provided slippers and a hair dryer—both were confirmed over the phone. When I arrived early to check in around 1 PM, I was told the room wasn’t ready, but I could drop off my luggage. I double-checked with the front desk staff again, and she politely reassured me that slippers and a hair dryer would be in the room. When I returned later, my room key card didn’t work. I went back to reception, and instead of assisting, the staff said I cannot put the card near my phone. Once I got into the room, there were no slippers, and to make matters worse, the bathroom was dirty. I called the front desk again, and this time the staff was dismissive, saying they “can’t speak for the morning staff” and insisted that slippers were never provided. He refused to take any team responsibility and said he “doesn’t know anything” about the earlier conversation. They offered to change my room, but the new room was a downgrade from a twin to a single, and there was a used water bottle left behind by the previous guest. Amenities were minimal: only 7ml packs of shampoo and shower gel. No other toiletries were provided. Checkout time is at 10:30 AM, but somehow the room wasn’t ready even by 1:30 PM when I arrived. Would not recommend staying here unless significant improvements are made in both service and cleanliness

Guest review

4.0

very tired room

Cute Central London Hotel

10.0

It’s a cute, quaint hotel attached to a row of hotels! Our rooms were clean and well proportioned. Nice shower/ bath combo. The front desk people were very kind and friendly. However, at times the front door was locked and it took a bit for them to respond to the buzzer. Lots of small groceries, variety of restaurants, and easy bus/tube stops.

Guest review

8.0

Room was small for 2, but we enjoyed it. Great service.