Hotel Rotelle♡

The high light of my Italy trip!!! Amazing food, beautiful view and very lovely hosts!

10.0

I was lucky to stay here for a couple of days before their grant reopening on Oct. 12th, by their new management team - Chef To To. The place has a panorama view of Siena, beautiful/classic rooms (mine was the hedgehog room), a big pool and spa facilities. My room has a balcony that can look out to the green lawn and spectacular mountain view, which was the spot where I had my very first coffee in the mornings. An event area right beside the pool would serve several hundreds of people. I have to mention the food and wine here are unbelievable. A welcoming aperitif and Prosecco served upon my arrival. Comes after was a light lunch followed by our preference; lots greens (the freshest arugula I ever had), prosciutto plater, pasta soup and homemade gelato. They also provide a cooking class; unfortunately, I missed it this time. Instead, I was watching Chef To To cooking in the kitchen, that was one of the best dinners ever in my life. The truffle feast was unbelievably tasty. Homemade truffle Tortellini cooked in truffle oil and truffle butter, slightly sprinkle of truffle salt and lots lots lots black truffle. The breakfast was terrific, too. Homemade bread, fresh omelet, prosciutto and juice served on the table when we sit down. The essential element that makes this stay unforgettable was Mr. and Ms. To To. Their warm hospitality gave us a sensational experience. We chat and eat and drink the whole night. Bye-bye Hotel Rotelle. I’m sure I’ll see you again very soon! Hotel Rotelle. 我義大利之旅的亮點。 在朋友的安排下，很幸運的在Chef To To 接手飯店後的重新開幕前住了幾天。 座落托斯卡尼的錫耶納附近的山丘，俯瞰山林美景。房間古色古香，還有不同的主題動物小巧思（我的是刺蝟房！）。 很大又乾淨的泳池可以邊游泳邊享受風景的美麗，還有spa設備讓體驗更上一層。 泳池旁是一個可容納上百人的活動場地，白色的佈置好不優雅非常適合舉辦婚禮。 一定要提的是他們的餐點！ 剛到飯店就送上清爽的小點和義大利氣泡酒，接著按照我們的喜好準備了午餐。 他們還有做菜教學，我來不及報名但很幸運的在廚房看大廚To To 一顯身手。 他問我喜歡松露嗎？我當然說愛。然後這位先生就在廚房乒乒乓乓的做起來；用松露油和松露奶油煮松露義大利餃，撒上松露鹽調味，最後在削上一片片的黑松露。義大利餃在口中爆開超濃郁的松露味道，此生難忘啊。 早餐也是無敵豐盛，重點是麵包和蛋捲都是現做的，超級可口。 會讓在Hotel Rotelle 的體驗這麼難忘，最主要的原因是新主人 To To 夫婦。 Chef To To 是比利時的名廚，在比利時有一間好口碑餐廳。2018年他們去義大利遊玩時愛上了這塊土地而毅然決定搬來定居。 從他們身上，我看到溫暖善良和對這裡的熱情與愛，還有對滿足顧客的需求和喜好不遺餘力（從為我徹夜做了一個烤箱的烤布蕾可知）。 再會了Hotel Rotelle，再會了可愛的To To 夫婦。 謝謝你們給我這幾天美好的回憶，期待再與你們相聚。

Reviewing overall experience, including not so positive post-stay feedback

2.0

I stayed at Hotel Rotelle this summer based on positive reviews on TripAdvisor and Booking.com and because it mentioned having a spa available gratis to guests. Overall, the stay was ok, but I am disappointed in the communication of the staff particularly after our stay. The room we stayed in (suite 2) was older in style and age, but it was comfortable enough for a couple of nights. I believe it was a nonsmoking room (at least it was advertised as such), yet it smelled a little ashy. Also despite us requesting one, unexpectedly they weren't able to provide a crib (another factor for us selecting this place) for our 8 month old infant because it was broken (they only had one and it was broken?). One thing I did like about the room was that the bathroom was in the entry hallway so we could use the bathroom and not disturb the baby sleeping in the bedroom. (This is a shower only room though, a bath would have been much preferred with the baby.) The restaurant had a nice view and the provided breakfast was excellent. The woman working in the restaurant was very kind and friendly. The spa left more to be desired, there was no natural spring water type spa. Instead it was like a commercial hot tub where the water never got really hot. Throughout our stay we interacted with a gentleman Gabriele, who seemed pleasant enough. However, a few hours after we checked out - upon driving to and arriving in Rome - we realized that we forgot some clothes hanging in the wardrobe. I called without luck and then emailed immediately. I got a quick reply via email from Gabriele saying there would be no problem to send the clothes, however sending them to Rome (<150km away) within 36 hours apparently was risky. We needed these clothes within 5 business days for a wedding in Poland, so we asked them to ship the clothes to Poland and we would pay the shipping. Gabriele said no problem. The clothes never made it to Poland despite email confirmation from Rotelle that they would send it (and it was not sent since no shipping receipt was shared). We then got a second confirmation via a phone call in which my Italian friend spoke directly with Gabriele in Italian. After the wedding (yes, we had to buy new clothes for it), I emailed Hotel Rotelle to send me the clothes to the U.S. repeatedly and all these emails have gone in vain - there have been no responses to these emails. We had an okay stay, but at this point, I would say beware of Rotelle because at least 1 person there is not truthful. I know it was my mistake to leave the clothes there, but when they promise to ship them (at my own expense) and then stop communicating all together, it really negatively affects my impression of this place and my ability to recommend it. Please beware. Or if you stay here and see Gabriele, please ask him to respond to my emails. The clothes weren't particularly fancy or expensive, but they included casual ones that we liked to wear plus a suit and dress we had to replace in time for the wedding in Poland.

Eindruck

6.0

Seit vielen Jahren übernachten wir im Hotel ab und zu ausserhalb der high Reisezeit. Meistens sind wir die einzigen Gäste. Was für ein solch tolles Ambiente schade ist. Der dienstleistende Gabriele gab sich beim Frühstück alle Mühe.

Guest review

8.0

Ampia struttura, ricavata da una bellissima casa colonica, dimensionata per grandi occasioni. Ristorante chiuso in settimana, solo da giovedì a domenica. Molto fuori mano, segnale telefonico basso e wifi scarso. Piscina. Tranquillissimo!

Mi aspettavo di meglio per un quattro stelle

4.0

Bagno piccolo e poco funzionale, non ci sono i miscelatori, la biancheria rimane bagnata giorno dopo giorno perché non viene sostituita e non ci sono spazi per farla asciugare. Il dispenser dello shampoo è rimasto vuoto prima dell'ultima doccia. Per quanto riguarda la camera le luci sono molto basse, mancano piani di appoggio e cassetti per la biancheria. Arredo in stile, non moderno e funzionale. La cassaforte era chiusa al nostro arrivo e comunque asportabile, perché non fissata ad un muro o nell'armadio. Colazione abbastanza normale. Bella la zona piscina. Buon parcheggio con rete antigrandine.

Amazing

10.0

Beautiful place in the middle of Tuscany. We had a great time. Highly recommended